Join Uber as an Operations & Communications Associate

Sidekicker; Sydney; Hybrid; AUD 61,000 - 87,000; Full time

Job summary

Uber in Sydney is seeking an Operations & Communications Associate to shape how we communicate with Delivery Partners. You will support campaigns, engagement activities, and rollout of new programs to improve the Delivery experience.

The role requires strong communication skills, hands-on operational mindset, and collaboration with multiple teams to deliver timely, engaging messaging and initiatives. Hybrid work, ASAP start, 12-month duration, Mon-Fri 9am-5pm.

Qualifications

• Minimum 3 years of experience in communications, operations, marketing, project coordination, or a related role.
• Excellent written and verbal communication skills, with the ability to translate complex information into clear, engaging, and audience-appropriate messaging.
• Strong organisational and project management skills, with the ability to manage multiple priorities and deliver high-quality work to deadlines.
• High attention to detail, with a proactive, hands-on approach to problem-solving and execution.
• Proficiency in Excel or Google Sheets, with the ability to use data to track performance and inform decisions.
• Comfortable working in a fast-paced, cross-functional environment, with a willingness to take ownership.

Responsibilities

• Drive Delivery communications: Support the development and execution of the Delivery communications strategy, including campaign planning, content creation, and delivery across multiple channels to ensure clear, timely, and engaging messaging.
• Deliver Delivery Experience initiatives: Coordinate and execute programs that improve the Delivery experience, including engagement activities, feedback forums, and other initiatives that strengthen relationships with Delivery Partners.
• Own operational execution: Manage projects end to end, coordinating timelines, deliverables, and stakeholders to ensure initiatives are delivered effectively and on schedule.
• Measure and optimise performance: Track communications effectiveness, engagement metrics, and initiative outcomes, using data and feedback to identify opportunities for improvement.
• Collaborate across teams: Partner with Operations, Marketing, Product, Legal, and other stakeholders to align communications and initiatives with business priorities and local market needs.
• Drive continuous improvement: Identify opportunities to simplify processes, improve operational efficiency, and enhance communications through new tools, AI, and automation.

Skills

Communications

Operations

Marketing

Project coordination

Data analysis

Job description

Uber's ability to deliver for millions of customers depends on having great Delivery Partners on the road. Creating a positive experience for those who earn on our platform is critical to building trust, strengthening engagement, and supporting the long-term success of our marketplace.

Start Date: ASAP

Location: Sydney - hybrid (3 days in office)

Duration: 12 Months

Hours: Mon-Fri; 9am-5pm

Pay rate: Up to$53.52 hr + super

About the role and team:

As an Operations & Communications Associate on the Earner team, you will play a key role in shaping how Uber communicates with Delivery Partners. You will support the development and execution of our communications strategy, ensuring messages are clear, timely, relevant, and engaging.

Alongside this, you will help bring initiatives that improve the Delivery experience to life. From coordinating engagement activities to supporting the rollout of new programs, you will work across teams to execute operational initiatives that make a meaningful difference to those who earn on our platform.

This role is ideal for someone who combines strong communication skills with a hands-on, operational mindset. You will work across abroad range of projects, from developing communications campaigns and coordinating engagement activities to supporting the rollout of new programs and initiatives. You'll collaborate with teams across the business, turning ideas into action and helping deliver a betterDelivery experience.

What you'll do:

Drive Delivery communications: Support the development and execution of the Delivery communications strategy, including campaign planning, content creation, and delivery across multiple channels to ensure clear, timely, and engaging messaging.

Deliver Delivery Experience initiatives: Coordinate and execute programs that improve the Delivery experience, including engagement activities, feedback forums, and other initiatives that strengthen relationships with Delivery Partners.

Own operational execution: Manage projects end to end, coordinating timelines, deliverables, and stakeholders to ensure initiatives are delivered effectively and on schedule.

Measure and optimise performance: Track communications effectiveness, engagement metrics, and initiative outcomes, using data and feedback to identify opportunities for improvement.

Collaborate across teams: Partner with Operations, Marketing, Product, Legal, and other stakeholders to align

communications and initiatives with business priorities and local market needs.

Drive continuous improvement: Identify opportunities to simplify processes, improve operational efficiency, and enhance communications through new tools, AI, and automation.

Skills Required:

• Minimum 3 years of experience in communications, operations, marketing, project coordination, or a related role.


• Excellent written and verbal communication skills, with the ability to translate complex information into clear, engaging, and audience-appropriate messaging.


• Strong organisational and project management skills, with the ability to manage multiple priorities and deliver high-quality work to deadlines.


• High attention to detail, with a proactive, hands-on approach to problem-solving and execution.


• Proficiency in Excel or Google Sheets, with the ability to use data to track performance and inform decisions.


• Comfortable working in a fast-paced, cross-functional environment, with a willingness to take ownership.

Preferred qualifications:

• Experience developing and executing communications campaigns across multiple channels, particularly for large or diverse audiences.


• Experience in marketplace operations, customer experience, community engagement, or delivery operations.


• Familiarity with CRM platforms, communications management tools, or campaign performance analytics.


• Experience organising and delivering engagement events, feedback forums, or community programs.


• Experience using AI and automation tools to improve operational efficiency, streamline workflows, or enhance communications.