Join Uber Eats as an Operations Associate - Restaurants

Sidekicker; Sydney; Hybrid; AUD 62,000 - 69,000; Full time

Job summary

Uber Eats in Sydney is seeking an Operations Associate for Restaurants. The role is a 12-month contract with a hybrid setup (3 days in the office), starting ASAP, and hours Monday to Friday, 9am–5pm. The pay rate is $47.76/hr + super.

You will develop and deliver cohesive written materials for Restaurants, manage briefs and assets, and coordinate Restaurant Advisory Forums while collaborating with sales to solve day-to-day restaurant challenges using data and AI tools.

Qualifications

• 2+ years experience in customer communication, engagement, experience, strategy, operations and/or insights.
• Exceptional written communication skills: ability to craft and evaluate content that is clear, concise, and aligned with diverse audiences.
• Critical thinking: assess written work for consistency, tone, and impact.
• Strong attention to detail: proofreading, editing, and coordination.
• Organisational skills: prioritisation and time management in fast-paced environment.
• Stakeholder management: engaging with internal/external stakeholders.
• Adaptability: quick learner of new tools and processes, autonomous work.
• Problem-solving & data acumen: review data, insights, and recommend solutions.

Responsibilities

• Develop impactful communications: create, review, and deliver cohesive written materials for Restaurants, manage briefs, approvals, assets, and the communications calendar.
• Evaluate and improve content: audit digital, SMS, in-tool communications for clarity and brand alignment; implement engagement improvements.
• Organise engagement events: coordinate logistics for Restaurant Advisory Forums and other sessions.
• Support projects: assist end-to-end delivery to drive outcomes across Restaurant Comms and Restaurant Experience workstreams.
• Act as a subject matter expert & problem solver: partner with sales to troubleshoot day-to-day restaurant issues, review data and insights to recommend solutions.
• Leverage AI: use AI tools to improve operational processes.

Skills

Customer communication

Engagement

Experience

Strategy

Operations

Insights

Written communication

Critical thinking

Attention to detail

Organisational skills

Stakeholder management

Adaptability

Problem-solving

Data acumen

Job description

Join Uber Eats as an Operations Associate - Restaurants

We are looking for an Operations Associate who has a #GoGetIt attitude, enjoys having impact, executes reliably, enjoys working autonomously/problem-solving and wants to join a great team and organisation, working on some of the business's most important priorities.

Start Date: ASAP

Location: Sydney - hybrid (3 days in office)

Duration: 12 Months

Hours: Mon-Fri; 9am-5pm

Pay rate: $47.76hr + super

What you'll do:

Develop impactful communications: Create, review, and deliver cohesive written materials for Restaurants. Manage briefs, approvals, assets, and the communications calendar.

Evaluate and improve content: Audit existing communications (digital, SMS, in-tool) for clarity, tone, and brand alignment, implementing improvements to boost engagement.

Organise engagement events: Coordinate logistics and ensure the smooth execution of Restaurant Advisory Forums and other sessions.

Support projects: Assist with end-to-end project delivery to drive meaningful outcomes across the Restaurant Comms and Restaurant Experience workstreams.

Act as a subject matter expert & problem solver: Partner closely with sales representatives to troubleshoot day-to-day restaurant problems, reviewing data and insights to recommend effective solutions for key business challenges.

Leverage AI: Use AI tools to improve the efficiency and accuracy of operational processes.

Skills Required:

2+ years experience in customer communication, engagement, experience, strategy, operations and/or insights .

Exceptional written communication skills: Ability to craft and evaluate content that is clear, concise, and aligned with the needs of diverse audiences.

Critical thinking: The ability to assess written work for consistency, tone, and overall impact, ensuring the message is cohesive and informative.

Strong attention to detail: A meticulous approach to proofreading, editing, and project coordination.

Organisational skills: Excellent prioritisation and time management in a fast-paced, dynamic environment.

Stakeholder management: Ability to engage effectively with internal and external stakeholders to achieve shared goals.

Adaptability: Quick learner of new tools and processes, with the ability to work autonomously.

Problem-solving & data acumen: The ability to review data and insights, draw conclusions, and recommend solutions to key business problems.