Japanese-Speaking Contact Centre Agent (Entry Level) Remote

TEKsystems; St Leonards; Hybrid; AUD 40,000 - 52,000; Full time

Benefits offered by this job

Work-from-home

Based in Sydney

Training provided

Overtime opportunities

Public transport nearby

Permanency prospects

Job summary

TEKsystems in St Leonards, NSW, is seeking an entry-level Customer Service Consultant to support the Japanese market. This 6+ month contract offers extensive training and development, with work-from-home options while based in Sydney. The role requires native Japanese proficiency and a rotating roster across 7 days per week.

You will respond to inquiries, provide admin support, and assist marketing activities, thriving in a high-pace, customer-focused environment.

Qualifications

• Professional proficiency in Japanese (speaking and writing) is required.
• Entry-level position — no prior experience required.
• Strong communication skills and ability to build customer rapport.
• Ability to learn new systems and processes.
• Eagerness to learn and grow knowledge.

Responsibilities

• Respond to customer inquiries via inbound calls regarding products, returns, and orders.
• Provide exceptional customer service and administrative support to stakeholders, ensuring accurate data.
• Assist sales and marketing with promotional activities when required.

Skills

Japanese proficiency

Communication skills

Learning agility

Job description

TEKsystems in St Leonards, NSW, is seeking an entry-level Customer Service Consultant to support the Japanese market. This 6+ month contract offers extensive training and development, with work-from-home options while based in Sydney. The role requires native Japanese proficiency and a rotating roster across 7 days per week.

You will respond to inquiries, provide admin support, and assist marketing activities, thriving in a high-pace, customer-focused environment.