Japanese-Speaking Saas Retention Specialist

Teamviewer; Adelaide; Hybrid; AUD 70,000 - 110,000; Full time

Job summary

TeamViewer in Adelaide, Australia seeks a renewal-focused specialist fluent in Japanese with business English to engage customers at renewal, analyze needs, and map solutions across borders. You will work with Sales, Customer Success and Support to retain customers and explore upsell opportunities.

The role requires strong communication, analytical thinking and experience in SaaS subscription environments, with a hybrid work setup and on-site onboarding in Adelaide.

Qualifications

• Fluent in Japanese and business English.
• Strong communication and analytical thinking.
• Experience in SaaS subscription environments.

Responsibilities

• Engage customers at renewal to secure contract extensions.
• Analyze customer needs and map suitable solutions.
• Collaborate with Sales, Customer Success and Support to drive retention and upsell across borders.

Skills

Japanese language

Business English

Communication

Analytical thinking

SaaS experience

Job description

TeamViewer in Adelaide, Australia, is seeking a renewal-focused specialist fluent in Japanese with business English to engage customers at renewal, analyze needs, and map solutions. You will collaborate with Sales, Customer Success, and Support to drive retention and upsell opportunities in a cross-border context.

The role requires strong communication, analytical thinking, and experience in SaaS subscription environments, with a hybrid work setup and on-site onboarding in Adelaide.