Contact Centre Representative - Japanese Speaking

TEKsystems; St Leonards; Hybrid; AUD 40,000 - 52,000; Full time

Benefits offered by this job

Work-from-home

Based in Sydney

Training provided

Overtime opportunities

Public transport nearby

Permanency prospects

Job summary

TEKsystems in St Leonards, NSW, is seeking an entry-level Customer Service Consultant to support the Japanese market. This 6+ month contract offers extensive training and development, with work-from-home options while based in Sydney. The role requires native Japanese proficiency and a rotating roster across 7 days per week.

You will respond to inquiries, provide admin support, and assist marketing activities, thriving in a high-pace, customer-focused environment.

Qualifications

• Professional proficiency in Japanese (speaking and writing) is required.
• Entry-level position — no prior experience required.
• Strong communication skills and ability to build customer rapport.
• Ability to learn new systems and processes.
• Eagerness to learn and grow knowledge.

Responsibilities

• Respond to customer inquiries via inbound calls regarding products, returns, and orders.
• Provide exceptional customer service and administrative support to stakeholders, ensuring accurate data.
• Assist sales and marketing with promotional activities when required.

Skills

Japanese proficiency

Communication skills

Learning agility

Job description

• Entry Level Customer Service - Training & Development Provided
• Location: St Leonards - Close to Public Transport (Flexibility Offered)
• Must be able to speak native Japanese and fluent in Keigo and English.

The Organisation

Deliver high-level customer service for our client operating in the financial and technology industry. Our client operates on a global scale, leading the way in payment solutions with products like credit, debit, prepaid, and commercial cards, as well as digital payment technologies in over 210 countries and territories worldwide.

Located in St Leonards, within close walking distance from the train station, you will have the opportunity to work with a highly talented and motivated team across the APAC region. This role is a 6+ month contract.

The Opportunity

As a Customer Service Consultant, you will work in our client's Customer Service team predominantly supporting the Japanese market. Those with a positive attitude, attention to detail, and a desire to offer the best service and experience will be best suited to the role. This is an excellent opportunity for a knowledgeable and motivated individual who wants to advance their career in a fast-paced industry.

Please Note

Professional proficiency in Japanese, both speaking and writing is required.

Your Duties Will Include, But Are Not Limited To

• Responding to all customer enquiries via inbound calls regarding products, returns, and placing orders.
• Providing exceptional customer service and administrative support to all stakeholders of the business, ensuring accurate data is maintained.
• Assisting the sales and marketing team with promotional activities when required.

Desired Skills And Experience

• Professional proficiency in Japanese, speaking and writing, is required.
• Entry-level position - no prior experience required.
• Strong communication skills and the ability to build customer rapport.
• An ability to learn new systems and processes.
• An eagerness to learn new things and grow your knowledge.

Benefits For You

• Work-from-home available, however must be based in Sydney.
• High earning potential with penalty rates and overtime offerings.
• Inclusive and supportive culture.
• Walking distance to public transport.
• Prospects for permanency.
• Extensive training and development provided.

Hours of Work

The role operates on a rotating roster. You must be able to work any day and time as the team operates 7 days per week, 24 hours per day.