IT Technician: User & Device Services for School Deployments

Perth and Kinross Council; Perth; On-site; AUD 65,000 - 85,000; Full time

Job summary

Perth and Kinross Council is seeking an IT Technician in User and Device Services Engineering to support the CYP project. You will help prepare, configure and deploy Windows devices across the school estate and provide on-site, first and second-line IT support.

Travel across Perth and Kinross is required, with work during school and business hours and occasional early mornings or evenings. A driving licence is essential for site coverage and project delivery involvement.

Qualifications

• Experience supporting Windows 11 devices in an enterprise environment.
• Able to install, configure, maintain and troubleshoot PCs, peripherals and standard software.
• Experience handling technical enquiries, investigating faults and delivering practical resolutions.
• Ability to work collaboratively and build effective working relationships with technical and non-technical colleagues.
• Strong organisational skills with ability to manage competing priorities and workload.
• Clear and confident communication skills with users of varying knowledge levels.
• Practical experience of Microsoft 365 and ITSM or Helpdesk software.
• Must have a valid driving licence as travel across locations is required.
• Experience with SCCM/Intune and Active Directory.

Responsibilities

• Provide first and second-line technical support and logging, prioritising, updating and resolving calls via the IT Helpdesk.
• Support preparation, configuration, installation and deployment of Windows devices and standard software.
• Assist with device migrations, user setup, testing and post-deployment support at school locations.
• Investigate and resolve issues arising during project delivery, escalating complex matters.
• Coordinate site activity with colleagues and staff to minimise disruption to learning.
• Maintain accurate device, asset and deployment records and project documentation.
• Provide clear progress updates, highlighting risks, issues and actions outstanding.
• Carry out other duties allocated in support of User and Device Services and the CYP project.

Skills

Windows 11

Device deployment

Helpdesk support

Communication

Organisational skills

Team collaboration

Driving licence

Active Directory

SCCM/Intune

ITSM

Ivanti Service Desk

MMC

Education

HNC ICT-related

Tools

SCCM

Intune

Active Directory

MMC

Ivanti Service Desk

Job description

Perth and Kinross Council is seeking an IT Technician in User and Device Services Engineering to support the CYP project. You will help prepare, configure and deploy Windows devices across the school estate and provide on-site, first and second-line IT support.

Travel across Perth and Kinross is required, with work during school and business hours and occasional early mornings or evenings. A driving licence is essential for site coverage and project delivery involvement.