IT Technician: School Device Deployment & Helpdesk

Perth and Kinross Council; Perth; On-site; AUD 45,000 - 56,000; Full time

Benefits offered by this job

Annual leave

Flexible working

PVG scheme membership

Training and development

Job summary

Perth & Kinross Council is seeking an IT Technician for the User and Device Services Engineering team. You will provide first and second-line technical support, assist with Windows device deployment, migrations and on-site helpdesk activities across schools and council locations.

The role involves project delivery, travel to various sites, and occasional out-of-hours work. A driving licence and experience with SCCM/Intune, AD MMC, and Ivanti Service Desk are essential.

Qualifications

• Experience supporting Windows 11 devices in an enterprise environment.
• Install, configure, maintain and troubleshoot PCs, peripherals and standard software.
• Experience handling technical enquiries and delivering practical resolutions.
• Able to work collaboratively with both technical and non-technical colleagues.
• Strong organisational skills and ability to manage competing priorities.
• Clear and confident communication with users of varying knowledge levels.
• Experience with Microsoft 365 and IT Service Management or Helpdesk software.
• Full driving licence for travel across Perth and Kinross locations.
• Experience with SCCM/Intune or similar device management tools.
• Experience with Active Directory and MMC.
• Experience supporting devices/services in education or local authority environments.
• Experience with high-volume device deployment, refresh or migration projects.
• Experience with Android devices, iPads, AV equipment and enterprise printing.
• Experience using Ivanti Service Desk.

Responsibilities

• Provide first and second-line technical support via IT Helpdesk.
• Support device preparation, deployment and migrations for the CYP project across schools.
• Assist with device configuration, testing and post-deployment support at school locations.
• Investigate and resolve technical issues arising during project delivery and escalate when needed.
• Coordinate with colleagues and school staff to minimise disruption to learning.
• Maintain accurate device, asset and deployment records and project documentation.
• Provide progress updates, highlighting risks, issues and actions.

Job description

Perth & Kinross Council is seeking an IT Technician for the User and Device Services Engineering team. You will provide first and second-line technical support, assist with Windows device deployment, migrations and on-site helpdesk activities across schools and council locations.

The role involves project delivery, travel to various sites, and occasional out-of-hours work. A driving licence and experience with SCCM/Intune, AD MMC, and Ivanti Service Desk are essential.