IT Technician - User and Device Services Engineering, Carpenter House, Perth - PKC14403

Perth and Kinross Council; Perth; On-site; AUD 65,000 - 85,000; Full time

Job summary

Perth and Kinross Council is seeking an IT Technician in User and Device Services Engineering to support the CYP project. You will help prepare, configure and deploy Windows devices across the school estate and provide on-site, first and second-line IT support.

Travel across Perth and Kinross is required, with work during school and business hours and occasional early mornings or evenings. A driving licence is essential for site coverage and project delivery involvement.

Qualifications

• Experience supporting Windows 11 devices in an enterprise environment.
• Able to install, configure, maintain and troubleshoot PCs, peripherals and standard software.
• Experience handling technical enquiries, investigating faults and delivering practical resolutions.
• Ability to work collaboratively and build effective working relationships with technical and non-technical colleagues.
• Strong organisational skills with ability to manage competing priorities and workload.
• Clear and confident communication skills with users of varying knowledge levels.
• Practical experience of Microsoft 365 and ITSM or Helpdesk software.
• Must have a valid driving licence as travel across locations is required.
• Experience with SCCM/Intune and Active Directory.

Responsibilities

• Provide first and second-line technical support and logging, prioritising, updating and resolving calls via the IT Helpdesk.
• Support preparation, configuration, installation and deployment of Windows devices and standard software.
• Assist with device migrations, user setup, testing and post-deployment support at school locations.
• Investigate and resolve issues arising during project delivery, escalating complex matters.
• Coordinate site activity with colleagues and staff to minimise disruption to learning.
• Maintain accurate device, asset and deployment records and project documentation.
• Provide clear progress updates, highlighting risks, issues and actions outstanding.
• Carry out other duties allocated in support of User and Device Services and the CYP project.

Skills

Windows 11

Device deployment

Helpdesk support

Communication

Organisational skills

Team collaboration

Driving licence

Active Directory

SCCM/Intune

ITSM

Ivanti Service Desk

MMC

Education

HNC ICT-related

Tools

SCCM

Intune

Active Directory

MMC

Ivanti Service Desk

Job description

IT Technician - User and Device Services Engineering, Carpenter House, Perth - PKC14403

Working within Perth & Kinross Council is more than a job, it's about being part of an organisation that puts people at the heart of all we do and provides opportunities to make a real difference by enhancing every life we touch.

We currently have the following opportunity:

IT Technician, User and Device Services Engineering - PKC14403

We are recruiting an IT Technician to join the User and Device Services Engineering team and support the implementation of the CYP project. The post will provide practical technical support for device preparation, deployment and migration activity across the school estate, helping to ensure that users and devices move successfully to the new environment.

You will provide first and second-line technical support and work alongside engineers, technicians, project colleagues and school staff. The role will combine project delivery, on-site support and Helpdesk activity, with travel to Council and school locations across Perth and Kinross.

The work will mainly take place during school and business hours. Some planned activity may require early mornings, evenings or occasional weekend working.

Key responsibilities

• Support the preparation, configuration, installation and deployment of Windows devices, peripherals and standard software for the CYP project.
• Assist with device migrations, user setup, testing and post-deployment support at school locations.
• Investigate and resolve technical issues arising during project delivery, escalating more complex matters where required.
• Provide first and second-line support by logging, prioritising, updating and resolving calls through the IT Helpdesk.
• Work collaboratively with colleagues and school staff to coordinate site activity and minimise disruption to learning and teaching.
• Maintain accurate device, asset and deployment records, including system data input and project documentation.
• Provide clear written and verbal progress updates, highlighting risks, issues and outstanding actions.
• Carry out other suitable duties allocated in support of User and Device Services and the CYP project.

Please note, we are currently unable to offer sponsorship for this post.

Skills & Experience Required

You should be educated to HNC level in an ICT-related discipline or have substantial experience in a professional ICT support environment.

You will be organised, customer focused and comfortable working across multiple sites as part of a busy technical team.

Essential skills and experience

• Experience of supporting Microsoft Windows 11 devices in an enterprise environment.
• Ability to install, configure, maintain and troubleshoot PCs, peripherals and standard software.
• Experience of handling technical enquiries, investigating faults and delivering practical resolutions.
• Ability to work collaboratively and build effective working relationships with technical and non-technical colleagues.
• Strong organisational skills, with the ability to manage competing priorities and take responsibility for your workload.
• Clear and confident communication skills, including the ability to explain technical issues to users with different levels of knowledge.
• Practical experience of Microsoft 365 and IT Service Management or Helpdesk software.
• You must have a valid driving licence as this post requires you to travel to a variety of locations across Perth and Kinross.
• Working with Microsoft System Centre Configuration Manager (SCCM), Microsoft Intune or similar device management tools.
• Using Active Directory and Microsoft Management Console (MMC).
• Supporting devices and services within an education or local authority environment.
• Experience of high-volume device deployment, refresh or migration projects.
• Supporting Android smartphones, iPads, audio-visual equipment and enterprise printing solutions.
• Using service desk tools such as Ivanti Service Desk.

Working at Perth & Kinross Council

Our

values and behaviours influence our work and support us in the delivery of our

key priorities. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our

values and behaviours

. Find out more about

and you could soon be joining our team!

Here’s what we can offer

you:

annual leave package (including public holidays)

• Eligibility to join our
• Family friendly and positive work/life balance policies such as

Flexible Working,

Maternity, Paternity & Adoption leave,

time off for volunteering and our

• Flexi time
• Access to a range of
• Paid PVG Scheme Membership

We recognise there can be benefits to flexible working and where individual jobs allow, we seek to support this. You are encouraged to discuss potential options with the recruiting manager, if this is of interest to you. A healthy work life balance is important to us and we provide supportive management and, where possible, flexible working arrangements to help you achieve that balance. You will have access to training and support for continued professional development.

External candidates are required to provide contact details for

2 referees, including email addresses. One of these must be your current or most recent employer.

We welcome applications from everyone and as a Disability Confident employer, we guarantee to interview applicants who declare a disability and meet the essential requirements of the post.

Diversity is important to us and although some of our jobs may be perceived to be traditionally gender specific, we welcome applications from everyone and would encourage you to apply if you meet the job requirements. That includes welcoming applications from former armed forces personnel/reservists. Many of the skills picked up during your military career could be transferred directly into a role with local government.

Working with children and/or protected adults is regarded as a regulated role and under the Disclosure (Scotland) Act 2020 you will be required to join the PVG Scheme or undergo a PVG Scheme update check.

If you have lived overseas for a period of 12 months or more (continuous or total) within the last 10 years, an Overseas Criminal Record Check will be required. You will be required to provide this check.

A confirmed offer of employment and commencement in the post will be subject to the outcome of the above mentioned mandatory pre-employment checks (including references) and will also include eligibility to work in the UK, qualifications and fitness to undertake the post.