EUC Support Engineer - Hybrid Perth

Infosys; Perth; Hybrid; AUD 109,000 - 120,000; Full time

Benefits offered by this job

Income Protection Insurance

Paid Parental and Volunteer leaves

Employee Assistance Program (EAP)

Flexible working arrangements (hybrid)

Health Insurance Discount and Well‑be‑

Well-being Program

Access to Fitness and Gym Memberships

Salary packaging and novated leasing

Job summary

Infosys is seeking an ITEUC Support specialist based in Perth to deliver L2-L1 end-user computing support for Windows, macOS, and mobile devices. You will troubleshoot hardware, software, VPN/VDI issues, and manage printers and user accounts within an ITIL framework.

Travel to client satellite sites as needed, patch Apple devices, coordinate with vendors, and assist with data migrations. Hybrid work arrangements apply; recruitment process described in the ad.

Qualifications

• 3-6 years’ experience supporting EUC devices in IT Infrastructure function.
• Good experience in troubleshooting desktop/ laptop issues.
• Experience in supporting Apple Devices
• Experience in providing ITIL based support for EUC environment
• Good understanding of ITIL processes
• Experience working with hardware and software vendors
• Experience in providing support to printers, scanners and fax machines
• Basic knowledge of VPN, VDI and antivirus technologies
• Experience in re-imaging machines
• Good skills in patching and software deployment
• Must have knowledge of typical desktop applications (Outlook, MS Teams, Skype, Sharepoint, MS Office)
• Should have good understanding of Microsoft Active Directory, DHCP and DNS
• Should have good understanding of user profile management
• Excellent written and oral communication

Responsibilities

• Provide L2 support to EUC environment following ITSM processes and SLAs.
• Provide hands-on support for EUC devices (Windows, Apple, mobiles) and peripherals.
• Maintain, repair and troubleshoot desktop/laptop OS, hardware and software.
• Provide L1 support for desktop apps (Outlook, MS Teams, Skype, SharePoint, MS Office).
• Troubleshoot VPN and antivirus issues.
• Configure and troubleshoot desktop printers.
• Provide L1 support for VDI issues and re-image machines.
• Assist with software deployments and user account issues.
• Perform tech bar support and fulfill service requests.
• VIP support and data/profile migrations.
• Support for mobile devices and vendor coordination.
• Handle Apple device patch management and hardware asset management.
• Coordinate with third-party vendors for incident resolution.
• Stay current on client-environment tech and travel to satellite offices as required.
• Complete client-specific certifications as needed.
• Collaborate with offshore teams.

Skills

EUC support

Windows/macOS troubleshooting

ITIL-based support

Vendor management

VPN/VDI knowledge

Tools

Printer management tools

VDI tools

Job description

Infosys is seeking an ITEUC Support specialist based in Perth to deliver L2-L1 end-user computing support for Windows, macOS, and mobile devices. You will troubleshoot hardware, software, VPN/VDI issues, and manage printers and user accounts within an ITIL framework.

Travel to client satellite sites as needed, patch Apple devices, coordinate with vendors, and assist with data migrations. Hybrid work arrangements apply; recruitment process described in the ad.