Airport IT Field Technician – Tier 1/2 Support

Perth Airport; Alpha; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Free on site parking

Job summary

Perth Airport is seeking a Field Services Technician to join its service delivery team in Western Australia. You will handle Tier I/II IT support across devices and systems, document incidents, and work with SMEs on complex issues.

The role requires strong troubleshooting, excellent communication, and the ability to manage multiple priorities in a dynamic, 24/7 operational environment. On-site parking is available, with a supportive team culture and modern facilities.

Qualifications

• Minimum of 3 years’ experience providing Tier I & II IT support across desktops, smartphones, and AV systems.
• Proficient deploying and managing OS using SCCM, WSUS and Intune; desktop management skills.
• Excellent communication, able to explain technical concepts to non-technical stakeholders.

Responsibilities

• Serve as the primary contact for IT support across multiple channels.
• Provide Tier II support, resolving hardware, software and IT system issues.
• Maintain records of incidents and resolutions in the Service Management Platform.
• Collaborate with teams and escalate to SMEs as needed for resolution.
• Identify recurring issues and implement long-term problem management.
• Support change management initiatives to keep IT systems aligned.

Skills

Troubleshooting

IT support

Communication

Organization

Customer service

Tools

SCCM

WSUS

Intune

Job description

Perth Airport is seeking a Field Services Technician to join its service delivery team in Western Australia. You will handle Tier I/II IT support across devices and systems, document incidents, and work with SMEs on complex issues.

The role requires strong troubleshooting, excellent communication, and the ability to manage multiple priorities in a dynamic, 24/7 operational environment. On-site parking is available, with a supportive team culture and modern facilities.