IT Technician - User and Device Services Engineering, Carpenter House, Perth - PKC14382

Perth and Kinross Council; Perth; On-site; AUD 45,000 - 56,000; Full time

Benefits offered by this job

Annual leave

Flexible working

PVG scheme membership

Training and development

Job summary

Perth & Kinross Council is seeking an IT Technician for the User and Device Services Engineering team. You will provide first and second-line technical support, assist with Windows device deployment, migrations and on-site helpdesk activities across schools and council locations.

The role involves project delivery, travel to various sites, and occasional out-of-hours work. A driving licence and experience with SCCM/Intune, AD MMC, and Ivanti Service Desk are essential.

Qualifications

• Experience supporting Windows 11 devices in an enterprise environment.
• Install, configure, maintain and troubleshoot PCs, peripherals and standard software.
• Experience handling technical enquiries and delivering practical resolutions.
• Able to work collaboratively with both technical and non-technical colleagues.
• Strong organisational skills and ability to manage competing priorities.
• Clear and confident communication with users of varying knowledge levels.
• Experience with Microsoft 365 and IT Service Management or Helpdesk software.
• Full driving licence for travel across Perth and Kinross locations.
• Experience with SCCM/Intune or similar device management tools.
• Experience with Active Directory and MMC.
• Experience supporting devices/services in education or local authority environments.
• Experience with high-volume device deployment, refresh or migration projects.
• Experience with Android devices, iPads, AV equipment and enterprise printing.
• Experience using Ivanti Service Desk.

Responsibilities

• Provide first and second-line technical support via IT Helpdesk.
• Support device preparation, deployment and migrations for the CYP project across schools.
• Assist with device configuration, testing and post-deployment support at school locations.
• Investigate and resolve technical issues arising during project delivery and escalate when needed.
• Coordinate with colleagues and school staff to minimise disruption to learning.
• Maintain accurate device, asset and deployment records and project documentation.
• Provide progress updates, highlighting risks, issues and actions.

Job description

IT Technician - User and Device Services Engineering, Carpenter House, Perth - PKC14382

Working within Perth & Kinross Council is more than a job, it's about being part of an organisation that puts people at the heart of all we do and provides opportunities to make a real difference by enhancing every life we touch.

We currently have the following opportunity:

IT Technician, User and Device Services Engineering (Fixed Term until 31 October 2028) - PKC14382

We are recruiting a temporary IT Technician to join the User and Device Services Engineering team and support the implementation of the CYP project. The post will provide practical technical support for device preparation, deployment and migration activity across the school estate, helping to ensure that users and devices move successfully to the new environment.

You will provide first and second-line technical support and work alongside engineers, technicians, project colleagues and school staff. The role will combine project delivery, on-site support and Helpdesk activity, with travel to Council and school locations across Perth and Kinross.

The work will mainly take place during school and business hours. Some planned activity may require early mornings, evenings or occasional weekend working.

Key responsibilities

• Support the preparation, configuration, installation and deployment of Windows devices, peripherals and standard software for the CYP project.
• Assist with device migrations, user setup, testing and post-deployment support at school locations.
• Investigate and resolve technical issues arising during project delivery, escalating more complex matters where required.
• Provide first and second-line support by logging, prioritising, updating and resolving calls through the IT Helpdesk.
• Work collaboratively with colleagues and school staff to coordinate site activity and minimise disruption to learning and teaching.
• Maintain accurate device, asset and deployment records, including system data input and project documentation.
• Provide clear written and verbal progress updates, highlighting risks, issues and outstanding actions.
• Carry out other suitable duties allocated in support of User and Device Services and the CYP project.

Please note, we are currently unable to offer sponsorship for this post.

Skills & Experience Required

You should be educated to HNC level in an ICT-related discipline or have substantial experience in a professional ICT support environment.

You will be organised, customer focused and comfortable working across multiple sites as part of a busy technical team.

Essential skills and experience

• Experience of supporting Microsoft Windows 11 devices in an enterprise environment.
• Ability to install, configure, maintain and troubleshoot PCs, peripherals and standard software.
• Experience of handling technical enquiries, investigating faults and delivering practical resolutions.
• Ability to work collaboratively and build effective working relationships with technical and non-technical colleagues.
• Strong organisational skills, with the ability to manage competing priorities and take responsibility for your workload.
• Clear and confident communication skills, including the ability to explain technical issues to users with different levels of knowledge.
• Practical experience of Microsoft 365 and IT Service Management or Helpdesk software.
• You must have a valid driving licence as this post requires you to travel to a variety of locations across Perth and Kinross.
• Working with Microsoft System Centre Configuration Manager (SCCM), Microsoft Intune or similar device management tools.
• Using Active Directory and Microsoft Management Console (MMC).
• Supporting devices and services within an education or local authority environment.
• Experience of high-volume device deployment, refresh or migration projects.
• Supporting Android smartphones, iPads, audio-visual equipment and enterprise printing solutions.
• Using service desk tools such as Ivanti Service Desk.

Working at Perth & Kinross Council

Our

values and behaviours influence our work and support us in the delivery of our

key priorities. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our

values and behaviours

. Find out more about

and you could soon be joining our team!

Here’s what we can offer you

• annual leave package (including public holidays)
• Eligibility to join our
• Family friendly and positive work/life balance policies such as
• Flexible Working,
• Maternity, Paternity & Adoption leave,
• time off for volunteering and our
• Flexi time
• Access to a range of
• Paid PVG Scheme Membership

We recognise there can be benefits to flexible working and where individual jobs allow, we seek to support this. You are encouraged to discuss potential options with the recruiting manager, if this is of interest to you. A healthy work life balance is important to us and we provide supportive management and, where possible, flexible working arrangements to help you achieve that balance. You will have access to training and support for continued professional development.

All new employees have a four-month probationary period.

We welcome applications from everyone and as a Disability Confident employer, we guarantee to interview applicants who declare a disability and meet the essential requirements of the post. Please contact the hiring manager above or the Recruitment Team on [phone] or

[e-mail] to discuss any reasonable adjustments. Appointments are based on evidence supplied during the selection process.

Diversity is important to us and although some of our jobs may be perceived to be traditionally gender specific, we welcome applications from everyone and would encourage you to apply if you meet the job requirements. That includes welcoming applications from former armed forces personnel/reservists. Many of the skills picked up during your military career could be transferred directly into a role with local government.

Working with children and/or protected adults is regarded as a regulated role and under the Disclosure (Scotland) Act 2020 you will be required to join the PVG Scheme or undergo a PVG Scheme update check.

If you have lived overseas for a period of 12 months or more (continuous or total) within the last 10 years, an Overseas Criminal Record Check will be required. You will be required to provide this check.

A confirmed offer of employment and commencement in the post will be subject to the outcome of the above mentioned mandatory pre-employment checks (including references) and will also include eligibility to work in the UK, qualifications and fitness to undertake the post.