Senior ICT Technician - Field Services (Western Victoria)

Catholic Education Ballarat - Ballarat Office; Ballarat; On-site; AUD 90,000 - 110,000; Full time

Job summary

Catholic Education Ballarat - Ballarat Office is seeking a Senior ICT Technician - Field Services to provide advanced ICT support and technical leadership across our network of schools and offices in Western Victoria.

This full-time permanent role combines hands-on troubleshooting of Windows, Apple devices, Microsoft 365, Entra ID and Intune with customer-focused service delivery, stakeholder engagement and continuous improvement.

Qualifications

• Experience delivering ICT support across multi-site or complex environments.
• Advanced knowledge of Windows, Microsoft 365, Entra ID, Intune and endpoint management.
• Experience troubleshooting network, wireless and infrastructure issues.
• Ability to communicate technical concepts clearly to a range of stakeholders.
• Proactive approach to documentation and knowledge sharing.
• Relevant ICT qualifications, industry certifications or equivalent practical experience.

Responsibilities

• Lead diagnosis and resolution of onsite and remote ICT issues.
• Provide advanced support across Windows, Microsoft 365, Entra ID, Intune and endpoint management.
• Support infrastructure upgrades, device deployments and technology refresh projects.
• Act as an escalation point, mentoring colleagues and sharing technical expertise.
• Work closely with schools, suppliers and specialist teams to deliver high-quality ICT services.
• Ensure security, privacy and compliance requirements are embedded in all technical activities.

Skills

ICT troubleshooting

Windows

Microsoft 365

Entra ID

Intune

Endpoint management

Networking

Wireless

Customer communication

Education

ICT qualifications or certifications

Job description

Catholic Education Ballarat - Ballarat Office is seeking a Senior ICT Technician - Field Services to provide advanced ICT support and technical leadership across our network of schools and offices in Western Victoria.

This full-time permanent role combines hands-on troubleshooting of Windows, Apple devices, Microsoft 365, Entra ID and Intune with customer-focused service delivery, stakeholder engagement and continuous improvement.