IT Systems Support Officer – Onboarding & Helpdesk

Boyce Chartered Accountants; Dubbo; On-site; AUD 70,000 - 100,000; Full time

Job summary

Boyce Chartered Accountants is seeking an IT Systems Support Officer to join the Technology Team at our Sydney/Dubbo office. You will provide first-level IT support, manage technology assets, and assist onboarding and offboarding while coordinating with our Managed Service Provider.

This hands-on role requires excellent customer service, strong communication, and the ability to work across a broad range of technologies and business systems.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in technology support/helpdesk or IT systems support.
• Proven ability to work with customers and translate technical concepts.
• Familiarity with onboarding/offboarding processes and asset management.

Responsibilities

• Supporting software deployment and device configuration.
• Collaborating with Managed Service Provider to monitor service levels and escalate issues.
• Assisting procurement and maintaining technology stock levels.
• Delivering user training and guidance to help teammates get the most from technology.

Skills

Strong communication

Customer service

Problem solving

Team collaboration

Tools

Microsoft 365

Microsoft Desktop

IT asset management

Job description

Boyce Chartered Accountants is seeking an IT Systems Support Officer to join the Technology Team at our Sydney/Dubbo office. You will provide first-level IT support, manage technology assets, and assist onboarding and offboarding while coordinating with our Managed Service Provider.

This hands-on role requires excellent customer service, strong communication, and the ability to work across a broad range of technologies and business systems.