IT Systems Support

Boyce; Sydney; On-site; AUD 69,910 - 85,446; Full time

Job summary

A leading advisory service provider in Sydney is seeking an IT Systems Support officer to enhance user experience and maintain operational continuity. This position requires strong technical skills, a proactive attitude, and at least 3 years of relevant experience. The role offers opportunities to work in collaboration with a skilled technology team in a dynamic environment.

Qualifications

• At least 3 years of relevant experience and/or vendor certifications may substitute for formal qualifications.
• Strong understanding of hardware and software systems, including troubleshooting and installation.
• Familiarity with ITIL or similar service delivery frameworks is desirable.

Responsibilities

• Respond to software and hardware enquiries, diagnose issues, and implement solutions.
• Assist with installing, configuring, and maintaining software, hardware, and network infrastructure.
• Support the implementation of computer networks and contribute to website maintenance.

Skills

Problem-solving

Technical Support

Customer Service

Network Implementation

Installation

Education

Tertiary qualifications in Information Technology

Job description

Base pay range

A$77,678.57/yr - A$77,678.57/yr

• Join our Technology team
• Work for an Industry Leader and develop your career
• Total salary on offer - $77,678.57, excluding super

Overview

We're looking for an IT Systems Support officer to join our Technology team based in our Sydney office. This role works under the guidance of the Head of Technology and senior members of our technology team and closely with our Managed Service Provider (MSP) to maintain operational continuity and enhance user experience.

Responsibilities

• Technical Support and Troubleshooting: Respond to software and hardware enquiries, diagnose issues, and implement solutions to ensure efficient system performance.
• System Maintenance and Deployment: Assist with installing, configuring, and maintaining software, hardware, and network infrastructure, including peripheral equipment.
• Operational Improvements: Support the implementation of computer networks, contribute to website maintenance, and help adapt programs to meet user requirements.

About You

We're looking for a proactive and technically skilled individual who enjoys solving problems and supporting users. You’ll be comfortable working in a fast-paced environment and committed to delivering high-quality IT support.

If you have some of the following skills, experience, or qualities, we would like to hear from you:

• Tertiary qualifications (Diploma, Advanced Diploma, or Associate Degree) in Information Technology or a related field.
• At least 3 years of relevant experience and/or vendor certifications may substitute for formal qualifications.
• Strong understanding of hardware and software systems, including troubleshooting and installation.
• Experience with network implementation and peripheral equipment maintenance.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Familiarity with ITIL or similar service delivery frameworks is desirable.
• Experience working in a call centre or service desk environment is a plus.

About Boyce

Founded over 50 years ago, Boyce provides a range of advisory services to businesses and investors across NSW and beyond. We have offices in Wagga Wagga, Goulburn, Orange, Tamworth, Dubbo, Cooma, Moree, Canberra, and Sydney, with team members working remotely across Australia.

Boyce has ranked as the #1 Regional Accounting Firm in Australia in the AFR’s Top 100 Accounting Firms list for every year since 2018. We are connected to our communities, and we cultivate lasting relationships built on trust.

Interested? How to Apply

If this sounds like an opportunity for you, please submit your application today.

Boyce is committed to building a diverse and inclusive culture. We are proud to be an equal opportunity employer that values an innovative and diverse workplace where all colleagues can be their authentic selves.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Accounting/Auditing

Industries

• Accounting, IT Services and IT Consulting, and IT System Operations and Maintenance