IT Systems Support

Boyce; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible working arrangements

Wellbeing program with wellbeing days

Parental leave offering

Employee Assistance Program (EAP)

Job summary

Boyce is seeking an IT Systems Support Officer to join its Technology Team in Sydney. You will provide first-level IT support, manage asset provisioning and work with our MSP to resolve issues efficiently.

The role focuses on delivering great service, empowering users, and maintaining a broad range of technologies and business systems across multiple offices. A proactive, customer‑facing mindset is essential.

Qualifications

• Experience in a technology support, help desk or IT systems support role.
• Working knowledge of Microsoft 365 and Microsoft desktop technologies.
• Strong troubleshooting and problem-solving skills.
• Ability to manage competing priorities and respond effectively to support requests.
• Excellent communication skills and the ability to explain technical concepts clearly.

Responsibilities

• Provide responsive first-level IT support to Boyce team members across multiple locations.
• Manage IT support queues, ticketing systems and infrastructure inboxes for timely issue resolution.
• Coordinate employee onboarding, offboarding and technology provisioning.
• Maintain and manage Boyce's fleet of technology assets (laptops, accessories, equipment).
• Support software deployment, device configuration and ongoing maintenance.
• Collaborate with Managed Service Provider to monitor service levels and escalate issues.
• Assist with procurement and maintain technology stock levels.
• Deliver user training and guidance for optimal tech use.
• Contribute to technology projects and improvement initiatives.
• Maintain Documentation and standard operating procedures for IT services.

Skills

Microsoft 365

Troubleshooting

Communication

Onboarding

Tools

Ticketing systems

MS Teams

Job description

Boyce is a leading Australian advisory firm with over 50 years' experience supporting individuals, businesses, and communities across regional and metropolitan Australia.

Technology plays a critical role in how we support our people and clients. As we continue to invest in our systems, infrastructure and digital capabilities, we're looking for a passionate IT professional who enjoys solving problems, helping people and making technology accessible.

If you're someone who thrives on delivering great service, enjoys variety in your day, and wants to be part of a collaborative and supportive team, we'd love to hear from you.

The Opportunity

We are seeking an IT Systems Support Officer to join our Technology Team and play a critical role in supporting the day-to-day technology experience of our people. The role will be based out of our Sydney/Dubbo office.

Reporting to the Head of Infrastructure, you'll be responsible for providing responsive first-level IT support, managing technology assets, supporting employee onboarding and offboarding, and working closely with our Managed Service Provider to ensure issues are resolved efficiently.

This role is ideal for someone who enjoys a hands-on environment, values strong customer service, and wants the opportunity to develop their technical skills while working across a broad range of technologies and business systems.

What You'll Be Doing

• Providing responsive first-level technical support to Boyce team members across multiple locations
• Managing IT support queues, ticketing systems and infrastructure inboxes to ensure timely issue resolution
• Coordinating employee onboarding, offboarding and technology provisioning
• Maintaining and managing Boyce's fleet of technology assets, including laptops, accessories and equipment
• Supporting software deployment, device configuration and ongoing technology maintenance
• Working closely with our Managed Service Provider to monitor service levels and elevate issues when required
• Assisting with procurement activities and maintaining appropriate technology stock levels across the business
• Delivering user training, guidance and support to help team members get the most from technology
• Contributing to technology projects and continuous improvement initiatives
• Helping maintain documentation, processes and operational procedures that support efficient technology services

What We're Looking For

You’ll bring a combination of technical capability, strong communication skills and a genuine desire to help others succeed through technology.

Essential experience includes:

• Experience working in a technology support, help desk or IT systems support role
• Working knowledge of Microsoft 365 and Microsoft desktop technologies
• Strong troubleshooting and problem-solving skills
• Ability to manage competing priorities and respond effectively to support requests
• Excellent communication skills and the ability to explain technical concepts in a clear and practical way
• Strong attention to detail and commitment to following established processes
• A proactive approach to service delivery and continuous improvement
• Ability to build positive relationships with internal stakeholders and external providers
• Experience supporting hybrid and remote work environments
• Experience with IT asset management and device lifecycle management
• Knowledge of onboarding and offboarding processes within a professional services environment
• Experience working alongside third-party Managed Service Providers

Why Join Boyce

• Join a leading advisory firm with a strong reputation built over more than 50 years
• Work in a collaborative team where your contribution is valued and recognised
• Gain exposure to a wide range of technologies, systems and business functions
• An attractive remuneration package commensurate with your qualifications and experience
• Ongoing learning, development and career growth opportunities
• A highly competitive parental leave offering
• An extensive wellbeing program, including five wellbeing days per year and access to our Employee Assistance Program (EAP)
• Flexible working arrangements and a supportive team environment
• A values-driven culture focused on community, connection and long-term impact

Boyce is committed to building a diverse and inclusive culture. We are proud to be an equal opportunity employer that values an innovative and diverse workplace where all colleagues can be their authentic selves. Please note that recruitment agency submissions will not be considered.