Impactful Helpdesk & IT Support Specialist

National Rugby League; Sydney; On-site; AUD 65,000 - 80,000; Full time

Job summary

National Rugby League is seeking a Helpdesk Support Officer to join our Technology Team in Sydney. The role provides Level 1 and 2 IT support across devices, applications and collaboration tools, ensuring staff stay connected and productive.

You will help with onboarding/offboarding, device provisioning, and assist in improving technology services while delivering an excellent employee experience.

Qualifications

• 2-4 years' experience in an IT support, help desk or desktop support role.
• Experience supporting Windows, macOS and mobile devices.
• Knowledge of Microsoft 365, Teams and workplace collaboration technologies.
• Experience working with service desk and ticketing platforms.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Ability to explain technical concepts to non-technical users.
• ITIL, Microsoft or other relevant certifications will be highly regarded.

Responsibilities

• Provide Level 1 and 2 support across laptops, desktops, mobile devices and workplace technology.
• Troubleshoot hardware, software, connectivity and user access issues.
• Support Microsoft 365, Teams and other business applications.
• Coordinate onboarding and offboarding, including device setup, software installation and account provisioning.
• Support meeting room technology, video conferencing systems and workplace collaboration tools.
• Manage device deployment, asset tracking and lifecycle activities.
• Create and maintain knowledge articles, user guides and self-service resources.
• Contribute to service improvements, automation initiatives and technology projects.

Skills

Customer service

Communication

Troubleshooting

Problem-solving

Non-technical explanation

Proactive mindset

Tools

Microsoft 365

Teams

Ticketing platforms

Device management

Job description

National Rugby League is seeking a Helpdesk Support Officer to join our Technology Team in Sydney. The role provides Level 1 and 2 IT support across devices, applications and collaboration tools, ensuring staff stay connected and productive.

You will help with onboarding/offboarding, device provisioning, and assist in improving technology services while delivering an excellent employee experience.