IT Systems Support Officer

Boyce; Australia; Remote; AUD 65,000 - 90,000; Full time

Job summary

Boyce is seeking an IT Systems Support Officer to join the Technology Team in Sydney/Dubbo to support the day-to-day technology experience of staff and collaborate with a Managed Service Provider to resolve issues.

Reporting to the Head of Infrastructure, you will manage onboarding/offboarding, asset management, software deployment, and user training across a broad range of technologies and business systems.

Qualifications

• Experience working in technology support, helpdesk or IT systems support role.
• Working knowledge of Microsoft 365 and Microsoft desktop technologies.
• Excellent communication skills and the ability to explain technical concepts clearly.
• Strong attention to detail and commitment to following established processes.
• Ability to build positive relationships with internal stakeholders and external providers.
• Experience with IT asset management and device lifecycle management.
• Knowledge of onboarding and offboarding processes within a professional services environment.
• Join a leading advisory firm with a strong reputation built over more than 50 years.
• Work in a collaborative team where your contributions are valued and recognised.
• Gain exposure to a wide range of technologies, systems and business functions.
• An attractive remuneration package commensurate with your qualifications and experience.
• Ongoing learning, development and career growth opportunities.
• A values-driven culture focused on community, connection and long-term impact.

Responsibilities

• Supporting software deployment, device configuration and ongoing technology maintenance.
• Working closely with our Managed Service Provider to monitor service levels and escalate issues when required.
• Assisting with procurement activities and maintaining appropriate technology stock levels across the business.
• Delivering user training, guidance and support to help teammates get the most from technology.
• Helping maintain documentation, processes and operational procedures that support efficient technology services.

Skills

IT support

Communication skills

Attention to detail

Relationship building

Onboarding/offboarding knowledge

Procurement knowledge

Documentation skills

Team collaboration

Customer service

Problem solving

Tools

Microsoft 365

Microsoft desktop technologies

Job description

We are seeking an IT Systems Support Officer to join our Technology Team and play a critical role in supporting the day-to-day technology experience of our people. The role will be based out of our Sydney/Dubbo office.

Description

The Opportunity:

WeareseekinganITSystemsSupportOfficertojoinourTechnologyTeamandplayacriticalroleinsupportingtheday-to daytechnologyexperienceofourpeople.TherolewillbebasedoutofourSydney/Dubbooffice.

ReportingtotheHeadofInfrastructure,you'llberesponsibleforprovidingresponsivefirst-levelITsupport,managingtechnologyassets,supportingemployeeonboardingandoffboarding,andworking closelywithourManagedServiceProvidertoensureissuesareresolvedefficiently.

Thisroleisidealforsomeonewhoenjoysa hands-on environment, values strong customer service, and wants the opportunity to develop their technical skills while working across a broad range of technologies and business systems.

Key responsibilities

• Supportingsoftwaredeployment,deviceconfigurationandongoingtechnologymaintenance
• WorkingcloselywithourManagedServiceProvidertomonitorservicelevelsandescalateissueswhen required
• Assistingwithprocurementactivitiesandmaintainingappropriatetechnologystocklevelsacrossthe business
• Deliveringusertraining,guidanceandsupporttohelpteammembersgetthemostfromtechnology
• Helpingmaintaindocumentation,processesandoperationalproceduresthatsupportefficienttechnology services

About you:

You'llbringacombinationoftechnicalcapability,strongcommunicationskillsandagenuinedesiretohelpotherssucceedthroughtechnology.

• Experienceworkinginatechnologysupport,helpdeskorITsystemssupportrole
• WorkingknowledgeofMicrosoft365andMicrosoftdesktoptechnologies
• Excellentcommunicationskillsandtheabilitytoexplaintechnicalconceptsinaclearandpracticalway
• Strongattentiontodetailandcommitmenttofollowingestablishedprocesses
• Abilitytobuildpositiverelationshipswithinternalstakeholdersandexternalproviders
• ExperiencewithITassetmanagementanddevicelifecyclemanagement
• Knowledgeofonboardingandoffboardingprocesseswithinaprofessionalservicesenvironment
• Joinaleadingadvisoryfirmwithastrongreputationbuiltovermorethan50years
• Workinacollaborativeteamwhereyourcontributionisvaluedandrecognised
• Gainexposuretoawiderangeoftechnologies,systemsandbusinessfunctions
• Anattractiveremunerationpackagecommensuratewithyourqualificationsandexperience
• Ongoinglearning,developmentandcareergrowthopportunities
• Avalues-drivenculturefocusedoncommunity,connectionandlong-termimpact

About Boyce:

BoyceisaleadingAustralianadvisoryfirmwithover50years ofexperiencesupportingindividuals,businesses,andcommunitiesacrossregionalandmetropolitanAustralia.

Technologyplaysacriticalroleinhowwesupportourpeopleandclients. Aswecontinuetoinvestinoursystems,infrastructureand digital capabilities, we're looking for a passionate IT professional who enjoys solving problems, helping people and making technology accessible.