IT Support Technician I — First-Line Helpdesk & Hardware

Expeditors; City of Brisbane; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan: Medical

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth opportunities within the company

Job summary

Expeditors is seeking an early-career technician in Brisbane to provide first-level technical support. You will document solutions, assist in system updates, and ensure strong customer service. The role includes managing hardware and troubleshooting software issues while communicating effectively.

Join a leading global logistics company that fosters growth and innovation, offering a supportive work environment with various benefits including paid vacation and training programs.

Qualifications

• Provide first-level technical support for hardware, software, and network issues.
• Experience in building PC’s and maintaining hardware inventory.
• Analyze problems systematically to identify root causes.

Responsibilities

• Deliver strong customer service support and document solutions.
• Assist with system updates, patching, and basic configuration.
• Communicate technical information clearly to non-technical users.

Skills

Technical support

Troubleshooting

Customer service

Problem solving

Communication

Education

IT Certifications (CompTIA, Cisco, Microsoft, VMware, Linux)

Tools

Windows 11

PowerShell

Office

SharePoint

Exchange

Job description

Expeditors is seeking an early-career technician in Brisbane to provide first-level technical support. You will document solutions, assist in system updates, and ensure strong customer service. The role includes managing hardware and troubleshooting software issues while communicating effectively.

Join a leading global logistics company that fosters growth and innovation, offering a supportive work environment with various benefits including paid vacation and training programs.