IT Support Associate I

Expeditors

City of Brisbane

On-site

AUD 55,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Paid Vacation

Health Plan: Medical

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth opportunities within the company

Job summary

Expeditors is seeking an early-career technician in Brisbane to provide first-level technical support. You will document solutions, assist in system updates, and ensure strong customer service. The role includes managing hardware and troubleshooting software issues while communicating effectively.

Join a leading global logistics company that fosters growth and innovation, offering a supportive work environment with various benefits including paid vacation and training programs.

Qualifications

Provide first-level technical support for hardware, software, and network issues.
Experience in building PC’s and maintaining hardware inventory.
Analyze problems systematically to identify root causes.

Responsibilities

Deliver strong customer service support and document solutions.
Assist with system updates, patching, and basic configuration.
Communicate technical information clearly to non-technical users.

Skills

Technical support

Troubleshooting

Customer service

Problem solving

Communication

Education

IT Certifications (CompTIA, Cisco, Microsoft, VMware, Linux)

Tools

Windows 11

PowerShell

Office

SharePoint

Exchange

Job description

Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Early-career technician delivering first-level support; follows procedures, documents solutions, escalates appropriately, supports routine maintenance with strong customer service. Follows established procedures, documents solutions, and escalates appropriately. Delivers strong customer service, supports routine maintenance, adheres to security/compliance requirements, and contributes to procurement and vendor interactions under guidance.

SKILLS | Expectations & Responsibilities

Technical Expertise

Provide first-level technical support for hardware, software, and network issues, ensuring timely resolution. Assist in system updates, patching, and basic configuration under supervision. Maintain proficiency in troubleshooting operating systems, enterprise applications, and peripheral devices. Document technical solutions and contribute to the knowledge base for recurring issues.

Communication & Leadership

Communicate technical information clearly and effectively to non-technical users. Escalate complex issues promptly to senior technicians or relevant teams with detailed context.

Customer Service Mindset

Escalate complex issues promptly to senior technicians or relevant teams with detailed context. Deliver support with empathy and professionalism, ensuring a positive user experience. Respond to service requests promptly and keep users informed about resolution timeline.

Critical Thinking

Analyze problems systematically to identify root causes and prevent recurrence. Apply logical reasoning to prioritize tasks based on urgency and impact.

Governance & Standards – Audit

Follow established IT policies, security protocols, and compliance requirements. Ensure accurate logging of incidents and resolutions in the ticketing system for audit purposes. Assist in periodic audits by providing required documentation and system checks.

Vendor and Financial Acumen

Support procurement processes by providing accurate specifications for IT equipment. Collaborate with vendors for warranty claims or repairs under guidance from senior staff.

Qualifications

Hardware Management: You will continuously manage the operational effectiveness of the branch's hardware, taking control of inventory, end of life, ordering, set up and retiring of all hardware.
Software: You will have responsibility for troubleshooting software issues, roll out of new software solutions, the backup and storage of data and its security and the effective use of technical solutions that support operational performance.
Solutions: In this role you will have the opportunity to build and develop solutions in conjunction with the operational teams, that drive efficiencies into the operational processes of the branch, supporting and or developing solutions that drive automation and optimization of productivity
Windows 11 OS experience and PC Troubleshooting; preferred candidates will have experience building PC's
Technology concepts - PowerShell, Networking, TCPIP, Cybersecurity, Cabling
Software - Office, Exchange, SharePoint
Effective problem-solving skills
Ability to handle multiple tasks/projects
Demonstrated customer service skills and proven interpersonal skills
Good communication skills
Inquisitive and exploratory mind-set
IT Certifications considered a plus: CompTIA, Cisco, Microsoft, VMware, Linux