Service Desk Engineer I — Growth, Training & Tech Variety

Exigo Tech

Sydney

On-site

AUD 60,000 - 80,000

Full time

2 days ago

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Benefits offered by this job

Centrally located in Norwest – save on

Exposure to a vast range of new tech

Customised Training and Development

Friendly team with knowledge base

Career growth opportunities

Job summary

Exigo Tech, a Sydney-based technology solutions provider, is seeking a Service Desk Engineer Level 1 to join our Managed Services team. You will deliver first-line support for a diverse portfolio of Australian clients, handling incident triage, basic troubleshooting, and clear customer communication.

You’ll work with Microsoft technologies, Windows 10/11, and mobility devices, with opportunities to grow toward Level 2 and 3 paths, while collaborating with infrastructure and cloud teams to expand

Qualifications

1+ years of experience in IT support, Service Desk, or MSP environment.
Strong Microsoft 365 and Windows support experience.
Excellent verbal and written communication skills.
Full Australian work rights.

Responsibilities

Provide Level 1 technical support via phone, email, remote support, and onsite visits as required.
Troubleshoot Microsoft 365 issues including Outlook, Teams, Exchange Online, SharePoint Online and OneDrive.
Support Windows 10/11 devices and manage user accounts, MFA and access permissions.
Diagnose and resolve hardware, software, printer, and peripheral issues; escalate complex incidents as needed.
Create, update, and manage support tickets; maintain SLA commitments and documentation.