IT Support Engineer — Flexible, Growth‑Driven Tech Specialist

Harris Farm Markets; City of Brisbane; On-site; AUD 68,000 - 92,000; Full time

Benefits offered by this job

25% Staff Discount

Workplace Flexibility

Job summary

Harris Farm Markets in Brisbane is seeking an IT Support Engineer to drive support for our business and retail systems, ensuring we meet business goals. The role covers hardware and software administration, on-call duties, and local travel within the company standards.

You will maintain assets, backups, and incident response, follow ITIL practices, and contribute to knowledge management. The team offers a dynamic environment with growth opportunities and a 25% staff discount.

Qualifications

• 3-5 Years proven experience in IT Support or a similar role, including 1-2 years of Systems Administration experience.
• Preferred appropriate IT Certifications.
• Excellent relationship management, customer service, and communication skills (written and verbal).
• Excellent problem solving/troubleshooting skills with the ability to apply analytical skills in complex environments.

Responsibilities

• Administration, maintenance and rollout of hardware & software.
• Management of telephones, mobile and other devices.
• Maintain IT assets and inventory management.
• Server backups and recovery.
• Handle IT Support requests and calls adhering to ITIL standards.
• Be part of the rotating roster for after hours support (7 days).
• Continuously expand knowledge of Harris Farm Support best practices, procedures and systems.
• Create, publish and reuse knowledge articles/documentation using the knowledge management portal.

Skills

IT Certifications

IT Support

Customer Service

Problem Solving

Windows Server

Networking Basics

Teamwork

Tools

Active Directory

Azure

Office 365

Windows Server

Job description

Harris Farm Markets in Brisbane is seeking an IT Support Engineer to drive support for our business and retail systems, ensuring we meet business goals. The role covers hardware and software administration, on-call duties, and local travel within the company standards.

You will maintain assets, backups, and incident response, follow ITIL practices, and contribute to knowledge management. The team offers a dynamic environment with growth opportunities and a 25% staff discount.