IT Support Analyst — First-Line Tech Help (Fixed-Term)

Centorrino Technologies Pty Ltd.; City of Brisbane; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Training & development

Staff discounts

IT equipment on loan

Team events

Job summary

Centorrino Technologies Pty Ltd. in Brisbane seeks an IT Support Analyst to provide reliable, customer-focused technology support as the first point of contact for users. The fixed-term contract runs until 30 June 2027, with opportunities to contribute to incident resolution and service improvement.

You will manage user access, escalate issues when needed, and collaborate with technical and operations teams to maintain smooth day-to-day digital services.

Qualifications

• Experience in a service desk, application support or digital operations environment.
• Strong customer service and communication skills.
• Experience managing incidents, service requests and user access.
• Familiar with Jira, ServiceNow or Confluence.
• Detail-oriented with structured problem-solving approach.

Responsibilities

• Provide first-line support to internal and external users.
• Manage and resolve incidents, service requests and user enquiries.
• Administer user access in line with established access management controls and processes.
• Monitor support channels and respond to requests in a timely and professional manner.
• Record, update and maintain accurate information across service management and knowledge management platforms.
• Troubleshoot issues and escalate appropriately when required.
• Work collaboratively with technical and operational teams to support timely resolution of issues.
• Contribute to knowledge management, process improvement and support documentation.
• Identify opportunities to improve service efficiency, user experience and operational processes.
• Communicate clearly and professionally with a diverse range of stakeholders.
• Support a positive, inclusive and collaborative workplace culture.

Skills

Service desk

Incident management

User access management

Customer service

Troubleshooting

Cross-team collaboration

Attention to detail

Tools

Jira

ServiceNow

Confluence

Job description

Centorrino Technologies Pty Ltd. in Brisbane seeks an IT Support Analyst to provide reliable, customer-focused technology support as the first point of contact for users. The fixed-term contract runs until 30 June 2027, with opportunities to contribute to incident resolution and service improvement.

You will manage user access, escalate issues when needed, and collaborate with technical and operations teams to maintain smooth day-to-day digital services.