IT Support Technician

Incito Business Solutions; City of Brisbane; On-site; AUD 55,000 - 70,000; Full time

Job summary

Incito Business Solutions is seeking an enthusiastic IT Support Technician to be embedded within one of our client sites in the Wynnum and Capalaba region. The role blends customer service with technical IT support, involving work at both our Head Office and client locations.

Ideal candidates will have 1-2 years of customer-facing IT support experience, solid knowledge of Microsoft operating systems, networking, Active Directory, and hardware installation.

Qualifications

• Experience in a customer-facing IT Support role.
• Minimum 1-2 years of customer-facing IT support experience is required.
• Strong knowledge of Microsoft operating systems, applications, networking, software and hardware, and Active Directory.
• Installation and configuration of PCs, thin clients, servers, printers and network equipment.
• Excellent verbal and written communication skills.

Responsibilities

• Client Support - Service desk support in the Wynnum and Capalaba region.
• System Maintenance - patching, updates and remedial works.
• Embedded team member for a key client requiring task management and prioritisation.
• Work from Incito Head Office and client locations.
• Be the representative of Incito to customers with a great attitude.

Skills

Customer service

Microsoft Windows OS

Active Directory

Networking basics

PC & printer setup

Troubleshooting hardware

Verbal communication

Job description

Incito provides high-quality, tailored IT Managed Services and Consultancy to a national client base. We have a wealth of experience within a friendly and supportive team. We seek people with the right attitude and a \"can do\" approach to customer service.

We are seeking an enthusiastic and friendly IT Support Technician to be embedded within one of our clients based in the Wynnum and Capalaba region.

This role is as much about customer service and customer experience as it is about technical ability. The position will entail a range of support and client liaison tasks, including working from both Incito Head Office and our client locations.

Hands on Pentana experience and knowledge will be a distinct advantage.

Your own car and license is a must!

Who Are We Looking For?

Client Support - Service desk support in the Wynnum and Capalaba region.

System Maintenance - Be involved in ongoing system maintenance including patching, updates and remedial works.

Self Motivated - Being the embedded team member for a key client requires a mature attitude to task management and prioritisation.

Team Player - Work as part of a team as well as individually.

Customer Focussed - Ensure customers are extremely happy with our services.

Why You?

To be successful in this role, you will demonstrate the following attributes:

Experience in a customer-facing IT Support role;

Minimum 1-2 years of customer-facing IT support experience is required.

A strong knowledge of Microsoft operating systems, and applications, networking, general software and hardware, and Active Directory;

Basic user management experience with Microsoft Active Directory is required.

Installation and configuration of PCs, thin clients, servers, printers and network equipment;

Excellent verbal and written communication skills - for both digital correspondence and documentation.

Great personal presentation - all staff are expected to be well presented.

A strong customer focused approach - this role is almost entirely client-facing and you will be required to represent Incito in the best possible way.

A strong work ethic and the ability to handle pressure and stressful situations.

A great team player with a positive \"can do\" attitude.

In addition:

You must hold a valid Australian driver's license;

All work visa holders are welcome to apply for this position.

Have unrestricted access to your own vehicle; and

Some weekend and after hours work maybe required.

Why Us?

The right candidate will enjoy all the benefits of working in a growing and dynamic IT provider, including:

Excellent salary and career prospects;

Exposure to a wide variety of technology across a broad range of industries; and

A technical training programme directly linked to career progression.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• Do you have technical support experience?
• Do you have a current Australian driver's licence?
• Do you have professional experience troubleshooting and repairing hardware issues on PC and laptop?
• Do you own or have regular access to a car?
• What's your expected annual base salary?
• How much notice are you required to give your current employer?
• How many years' experience do you have as an Information Technology Support Technician?

What can I earn as an IT Support Technician