IT Support Officer - Contract

Centorrino Technologies; City of Brisbane; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Extensive training

Employee discounts

IT equipment options

Team events

Job summary

Centorrino Technologies (CT) is seeking a part-time IT Support Specialist to assist customers with friendly, knowledgeable service on-site in Brisbane.

You will work 3 days a week on a 3-month contract, engaging with end-users, documenting processes, and coordinating with specialist teams for server and network concerns. A positive can-do attitude and strong communication are essential.

Qualifications

• Experience providing friendly customer service for technical issues.
• Wamiliarity with diagnosing and resolving common computer problems.
• Strong communication skills, both verbal and written.
• Able to adapt to changing priorities and collaborate across teams.

Responsibilities

• Ensure smooth day-to-day operations for customer environments.
• Build rapport with end-users and provide clear guidance.
• Collaborate with colleagues to improve processes and efficiency.
• Gather feedback and drive continuous improvement in service delivery.
• Identify issues without existing processes and help implement solutions.
• Keep documentation and procedures up to date.
• Own day-to-day technology issues and liaise with external vendors.
• Coordinate with other teams to achieve positive customer outcomes.

Skills

Customer service

Technical support

Communication

Problem solving

Team collaboration

Flexibility

Tools

Mac hardware

PC hardware

Tablet devices

Server systems

Network infrastructure

Voice platforms

Job description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we're more than just tech, we're a community that goes beyond expectations. We've been recognised as a Great Place to Work 2024-2025 and one of Australia's Best Medium Workplaces 2025, with an outstanding eNPS score of 68.

The role is a part-time (3 days a week) 3-month contract with possibility of extension, based on-site in Brisbane.

Your role will be to provide friendly and knowledgeable support to customers with a positive, can-do attitude. You will have the opportunity to interact with a wide array of technology which includes both mac and pcs, tablet devices, server systems, network infrastructure and voice platforms although the bulk of the server and network elements will be managed by our specialist teams.

Requirements

What You'll Do:

• Ensuring the smooth day to day operations of the customers operations
• Personable with end-users developing a friendly bond with customers
• Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently
• Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results
• Identifying problems or requests which don't have an existing process and collaborate with your peers to develop and implement one
• Ensuring documentation and procedures are always up to date
• Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations
• Collaborating with your peers in other teams across our business to ensure a successful outcome for the customer

What You'll Bring:

• A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices.
• A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors
• Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures
• A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues
• Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders
• Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances

Benefits

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Extensive training and development opportunities that enable continual growth as part of your career planning
• Extensive discounts and benefits to maximise your money
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.