IT Support Officer

Richmond Valley Council; Richmond; On-site; AUD 73,000 - 84,000; Full time

Benefits offered by this job

Long Service Leave

Volunteer and compassionate leave

Fitness Passport

Free weekly yoga and meditation

Health and Wellbeing Day

Employee Assistance Program

Inclusive workplace

Job summary

Richmond Valley Council is seeking an IT Support Officer in Casino to handle customer IT incidents promptly, troubleshoot complex issues, and ensure IT systems stay fast, stable and secure. The role involves onboarding/offboarding for new staff and providing customer-focused training and support.

We offer a 70-hour fortnight, with a salary range of $72,987 to $83,933 plus 12% superannuation. This full-time position is a great opportunity to contribute to a friendly community in the Casino region.

Qualifications

• Confident troubleshooting of technical issues and resolving complex problems while keeping systems reliable, stable and secure.
• Strong written and verbal communication skills.
• Flexible, adaptable and responsive to change.

Responsibilities

• Respond to customer IT incidents and resolve them quickly.
• Analyse and resolve more complex problems affecting many users.
• Monitor and support network and systems.
• Provide training and support to customers.
• Manage onboarding and offboarding for new staff regarding IT.
• Ensure IT systems are fast, stable, reliable and dependable for users.

Skills

Troubleshooting

Customer service

Communication

Adaptable

Job description

IT SUPPORT OFFICER
Permanent Full Time - Casino

The Richmond Valley is in the heart of the Northern Rivers, with wide open spaces and room to grow. We're a down-to-earth, friendly community - where you can still enjoy the welcome of a country town, a family holiday by the beach, or a campfire under the open sky.

It's a place of opportunity, where you can get a start in life or find the change you've been looking for - build a home, raise a family, or buy your first acreage. Success is earned through hard work, persistence, and the courage to get back on your feet in hard times.

Our organisation is defined by integrity and passion in what we do. When challenges come, we endure, we recover, and we rise once again to rebuild. Our people are connected through a shared love of this place and in serving our community.

About you

We are looking for a customer-focused IT professional who enjoys solving problems and providing a positive experience for users.

• You will be confident troubleshooting technical issues and resolving complex problems while ensuring systems remain reliable, stable and secure
• A strong communicator, both written and verbal
• Flexible, adaptable and responsive to change

About the role

This role responds to customer IT incidents to resolve them as quickly as possible, analyses and resolves more complex problems impacting many users or which go beyond simple work around solutions, monitors and supports network and systems. Provides training and support to customers, manages the onboarding and offboarding processes for new staff with respect to IT, and ensures the customers experience of IT systems is that they are fast, stable, reliable and dependable. This role requires excellent customer service.

Full time: 70-hour fortnight

Salary: Range from $72,987 to $83,933 pa + 12% superannuation

Contact: Simon Breeze, IT Support Coordinator - (02) 6660 0***

NOTE: Please read the role description for more information regarding key accountabilities of the role, essential qualifications and obligations.

What we offer

Richmond Valley Council offers a range of other benefits for its employees including:

• Long Service Leave after 5 years of service.
• Volunteer and compassionate leave to support you when you need it.
• Ongoing learning and development opportunities.
• Fitness Passport to help you stay active and healthy.
• Free weekly yoga and meditation sessions to support your wellbeing.
• Health and Wellbeing Day
• Access to a confidential Employee Assistance Program (EAP)
• A strong focus on workplace health, safety
• Be part of an inclusive and supportive workplace where people are valued, diversity is embraced and everyone has the opportunity to contribute.

Council is committed to creating a workforce that celebrates inclusion, diversity and equality. We believe our employees are a reflection of the diverse community we serve and are proud to support equal opportunities for all of the Richmond Valley.