IT Support Technician — Grow Your Tech Skills

Rockhampton Regional Council

Rockhampton Regional

On-site

AUD 91,000 - 97,000

Full time

2 days ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Work-life balance

Values-driven culture

Employer superannuation 12%

Salary sacrifice option

Training and development

Payroll deductions

Annual leave loading 17.5%

Fortnightly wages

Employee assistance program

Fitness passport

Job summary

Rockhampton Regional Council is seeking a customer-focused IT Support Officer to join our Information Technology Services team. Reporting to the IT Service Desk Team Leader, you will play a key role in delivering first-level technical support across Council's technology environment.

Working as part of a collaborative and supportive team, you will provide IT support through the IT Service Desk, assisting users with hardware, software and network-related issues while ensuring high levels of

Qualifications

Qualifications relevant to Information Technology.
Experience in IT service desk or IT support environments.
Ability to communicate technical information clearly to users with varying levels of technical knowledge.

Responsibilities

Provide first-level IT support via the Service Desk for hardware, software and networking issues.
Assist with deploying and maintaining technology equipment across the Council.
Document procedures and contribute to knowledge base improvements.