IT Support Officer — Customer-Centric Tech Troubleshooter

Richmond Valley Council; Casino; On-site; AUD 73,000 - 84,000; Full time

Job summary

Richmond Valley Council in Casino, NSW, is seeking an IT Support Officer for a permanent full-time role. The job focuses on resolving IT incidents, maintaining reliable systems, and delivering excellent customer service. Onboarding/offboarding for new staff and user training are part of the role.

The position offers a 70-hour fortnight, a salary range of AUD 72,987–AUD 83,933 per year plus 12% superannuation. Contact details included for the IT Support Coordinator.

Qualifications

• Customer-focused IT professional who enjoys solving problems and providing a positive experience for users.
• A strong communicator, both written and verbal.
• Flexible, adaptable and responsive to change.

Responsibilities

• Responds to customer IT incidents to resolve them quickly and effectively.
• Analyses and resolves complex problems impacting many users beyond simple workarounds.
• Monitors and supports network and systems, provides training and onboarding/offboarding for staff, ensures fast, stable, reliable IT services.

Skills

Customer focus

Strong communicator

Problem solving

Job description

Richmond Valley Council in Casino, NSW, is seeking an IT Support Officer for a permanent full-time role. The job focuses on resolving IT incidents, maintaining reliable systems, and delivering excellent customer service. Onboarding/offboarding for new staff and user training are part of the role.

The position offers a 70-hour fortnight, a salary range of AUD 72,987–AUD 83,933 per year plus 12% superannuation. Contact details included for the IT Support Coordinator.