IT Support Specialist

BIC Consolidated; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Supportive culture

Professional working environment

Exposure to a broad range of systems

Cross-functional collaboration

Job summary

BIC Consolidated is seeking an IT Support Specialist to join our Head Office team in Rhodes. You will provide day-to-day IT and systems support to corporate employees and field managers, troubleshoot technical issues, assist with reporting and rostering systems, and support IT projects in a fast-paced environment.

The ideal candidate will have strong problem-solving skills, effective communication, and experience with Deputy/Templa or similar workforce tools.

Qualifications

• Previous experience in an IT Support, Systems Support, Help Desk or similar role.
• Bachelor's degree in Computer Science, Information Technology, MIS, Software Engineering or related field.
• Relevant industry certifications will be highly regarded.
• Full working rights within Australia.

Responsibilities

• Provide face-to-face and remote/phone IT and systems support to employees, Regional, Area and Site Managers.
• Support key business platforms including Templa, Deputy, BIC Connect and company web-based systems.
• Configure new and existing systems to accommodate staffing, operational and process changes.
• Troubleshoot system and user issues and provide timely solutions.
• Support Deputy-related activities and assist with Templa operational processes.
• Provide project management support for various IT and business-related projects.
• Monitor project progress and provide updates to the Chief Information Officer.
• Interpret business requirements and identify opportunities for system and process improvements.
• Maintain accurate documentation of solutions and troubleshooting information.
• Work collaboratively with the team, Operations, Administration and other internal stakeholders.

Skills

Troubleshooting

Communication

Documentation

Project support

Stakeholder collaboration

Travel readiness

Education

Bachelor's degree (CS/IT/MIS/SE)

Tools

Deputy

Templa

BIC Connect

Job description

BIC Consolidated drives the industry with innovation and ethical practices, with our core values being Safety, Respect, Teamwork, Commitment to Employees, Honesty, and Customer Focus.

Our unique strengths lie in our investment in our people, sustainability, innovation, and technology, while maintaining complete transparency in everything we do.

About The Role

We are seeking a proactive, organised and technically skilled IT Support Specialist to join our Head Office team based in Rhodes.

Reporting to the Chief Information Officer, this role is responsible for providing day-to-day IT and systems support across the business, including support to corporate employees, Regional, Area and Site Managers.

The successful candidate will play an important role in maintaining and supporting key business systems, troubleshooting technical issues, assisting with reporting and rostering systems, and supporting the delivery of business-related IT projects.

This position requires someone who thrives in a fast-paced environment, has strong problem-solving skills, and can provide responsive and professional support to stakeholders across the business.

Key Responsibilities

• Provide face-to-face and remote/phone IT and systems support to employees, Regional, Area and Site Managers.
• Support key business platforms including Templa, Deputy, BIC Connect and company web-based systems.
• Configure new and existing systems to accommodate staffing, operational and process changes.
• Troubleshoot system and user issues and provide timely solutions.
• Support Deputy-related activities and assist with Templa operational processes
• Provide project management support for various IT and business-related projects.
• Monitor project progress and provide updates to the Chief Information Officer.
• Interpret business requirements and identify opportunities for system and process improvements.
• Maintain accurate documentation of solutions and troubleshooting information.
• Work collaboratively with the team, Operations, Administration and other internal stakeholders.

About you:

• Previous experience in an IT Support, Systems Support, Help Desk or similar role.
• Strong technical troubleshooting and problem-solving skills.
• Experience supporting business applications and systems in a professional environment.
• Excellent interpersonal and communication skills, with the ability to support both technical and non-technical users.
• Strong attention to detail and a proactive approach to resolving issues.
• Experience documenting technical solutions, processes and troubleshooting information.
• The ability to interpret business requirements and recommend practical system improvements.
• Experience with Deputy, Templa or similar workforce management/rostering systems.
• Experience supporting operational or site-based teams.
• Experience assisting with IT or systems-related projects.
• Ability to travel to sites as required.

Requirements:

• A Bachelor's degree in Computer Science, Information Technology, Management Information Systems, Software Engineering, or a related discipline.
• Relevant industry certifications will be highly regarded.
• Full working rights within Australia.

Benefits and Culture

• Supportive and inclusive culture
• A professional working environment
• Exposure to a broad range of business systems and technology projects
• Opportunity to work closely with operational and corporate teams

BIC Consolidated is an Equal Opportunity Employer and encourages Aboriginal and Torres Strait Islander peoples to apply.