IT Support Technician - Immediate Start Available

Alphaclick; City of Melbourne; Hybrid; AUD 60,000 - 85,000; Full time

Job summary

AlphaClick IT Solutions is seeking an IT Support Technician to join our Melbourne team. The role covers onsite client support and remote helpdesk duties, focusing on troubleshooting, site visits, and documenting client environments.

You will collaborate with local and remote technicians to deliver timely, professional IT solutions. The ideal candidate has MSP experience, strong Microsoft 365 knowledge, and solid Windows networking skills, with a current Australian driver’s licence.

Qualifications

• Experience in IT Support or MSP environment.
• Experience supporting Microsoft 365 environments.
• Understanding of Active Directory and Microsoft Server environments.
• Strong troubleshooting across Windows desktop operating systems.
• Networking fundamentals including TCP/IP, DNS, DHCP, Wi‑Fi, switching, and routing.
• Experience with remote support tools.
• Excellent written and verbal communication skills.
• Current Australian driver’s licence.

Responsibilities

• Provide onsite IT support at client locations across Melbourne
• Handle helpdesk tickets and remote support requests
• Diagnose and troubleshoot hardware, software, networking, and Microsoft 365 issues
• Perform client site visits, audits, and technology assessments
• Document site information, photos, and technical details for internal teams
• Assist with workstation deployments, user onboarding and system setups
• Support Microsoft 365 administration activities
• Assist with server maintenance, migrations, and infrastructure projects
• Configure and deploy computers, laptops, mobile devices, and peripherals
• Work closely with our local and remote technical teams to resolve issues efficiently
• Keep clients informed through clear and professional communication
• Maintain accurate documentation and update tickets as work progresses

Skills

IT Support/MSP

Microsoft 365

Active Directory

Windows troubleshooting

Networking fundamentals

Remote support tools

Communication skills

Driver's license

Tools

Microsoft Intune

SharePoint Online

Azure

Firewalls & network infra

Certifications

Job description

IT Support Technician

Melbourne VIC | Full-Time | Immediate Start Available

About AlphaClick

AlphaClick IT Solutions is a growing Managed IT Services Provider supporting small and medium businesses across Melbourne. We help clients improve productivity, security, and reliability through practical IT support, cloud solutions, infrastructure projects, and technology consulting.

We are a hands‑on team that values accountability, communication, and delivering outcomes for our clients. As we continue to grow, we are looking for an experienced IT Support Technician who can join the team immediately and make an impact from day one.

About the Role

This role combines onsite and remote IT support across a variety of client environments. You will be responsible for troubleshooting technical issues, performing site visits, assisting with projects, documenting client environments, and supporting our helpdesk operations.

This position is ideal for someone who enjoys working in different environments, takes ownership of their work, and can be relied upon to follow tasks through to completion.

Key Responsibilities

• Provide onsite IT support at client locations across Melbourne
• Handle helpdesk tickets and remote support requests
• Diagnose and troubleshoot hardware, software, networking, and Microsoft 365 issues
• Perform client site visits, audits, and technology assessments
• Document site information, photos, and technical details for internal teams
• Assist with workstation deployments, user onboarding and system setups
• Support Microsoft 365 administration activities
• Assist with server maintenance, migrations, and infrastructure projects
• Configure and deploy computers, laptops, mobile devices, and peripherals
• Work closely with our local and remote technical teams to resolve issues efficiently
• Keep clients informed through clear and professional communication
• Maintain accurate documentation and update tickets as work progresses

Technical Skills & Experience

Essential

• Previous experience in an IT Support or MSP environment
• Experience supporting Microsoft 365 environments
• Understanding of Active Directory and Microsoft Server environments
• Strong troubleshooting skills across Windows desktop operating systems
• Networking fundamentals including TCP/IP, DNS, DHCP, Wi-Fi, switching, and routing
• Experience with remote support tools
• Excellent written and verbal communication skills
• Current Australian driver's licence

Desirable

• Experience with Microsoft Intune
• Experience with SharePoint Online
• Experience with Azure environments
• Experience with firewalls and network infrastructure
• Relevant Microsoft certifications

Mindset & Work Ethic (Very Important)

We're looking for someone who:

• Takes ownership of tasks and sees them through to completion
• Is dependable and can be relied upon when commitments are made
• Communicates clearly with clients and team members
• Is proactive and identifies issues before they become problems
• Comes to senior technicians with solutions, not just problems
• Maintains high standards of documentation and organisation
• Is willing to learn, adapt, and continuously improve
• Works well independently while remaining a strong team player

What Success Looks Like

• Clients receive prompt and professional support
• Tasks are completed thoroughly and on time
• Site visits are documented correctly and handed over to the team
• Tickets are updated accurately and consistently
• Technical issues are resolved efficiently with minimal escalation
• You become a trusted technical resource for both clients and colleagues

Why Join AlphaClick?

• Immediate start available
• Exposure to a wide variety of technologies and business environments
• Hands‑on experience in a growing MSP
• Opportunity to work across support, projects, cybersecurity, cloud, and infrastructure
• Support from experienced technicians and leadership
• Genuine career growth opportunities as the business expands