IT Support Consultant (L1/L2) – MSP | Apple & Microsoft

Max Computing Pty Ltd; Sutherland Shire Council; On-site; AUD 90,000 - 130,000; Full time

Job summary

Max Computing Pty Ltd is seeking an IT Technical Consultant to strengthen our helpdesk and consultancy team. This hands-on role focuses on Level 1 and Level 2 support, with opportunities to grow across Apple, Microsoft and cloud environments.

You’ll work directly with customers and experienced consultants, delivering practical IT solutions while maintaining excellent ticketing discipline and documentation. Office-based in Sutherland with flexible arrangements.

Qualifications

• Demonstrated experience in IT technical support in an MSP or multi-customer environment.
• Practical knowledge of Windows and Microsoft 365 administration and troubleshooting.
• Familiarity with macOS and willingness to develop Apple support expertise.
• Strong troubleshooting, problem-solving and communication skills.
• Ability to prioritise requests and manage workload.
• Good documentation and ticket notes practices.
• Willingness to learn and collaborate with the team.

Responsibilities

• Respond to, triage and resolve customer support requests promptly and professionally.
• Take ownership of tickets and drive them to resolution.
• Troubleshoot Windows, macOS, Microsoft 365, networking and related issues.
• Prepare, configure and deploy Windows PCs and Macs.
• Support onboarding, offboarding, maintenance and system administration.
• Monitor customer environments and respond to alerts and maintenance needs.
• Escalate when appropriate and collaborate with colleagues.
• Maintain accurate ticket notes and technical documentation.
• Assist with onsite support, installations and projects.
• Contribute to process improvements and expand technical knowledge.

Skills

IT support

Windows admin

Microsoft 365

macOS support

Troubleshooting

Ticket management

Documentation

Team collaboration

Communication

Attention to detail

Tools

PowerShell

Intune

Active Directory

VPNs

Job description

Max Computing is an established, family-owned Managed Service Provider (MSP) specialising in Apple, Microsoft and cloud technologies.

With over 18 years of experience, we provide end-to-end IT services, including technical support, managed services, consulting, hardware procurement and project delivery.

As an Apple Technical Parter, Apple Authorised Reseller, Microsoft Partner and Google Reseller we work across diverse technology environments, supporting organisations in a range of industries.

Our values of Passion, Integrity and Excellence underpin the way we work. We believe great IT support is about more than fixing technical problems — it's about understanding our customers, building strong relationships and delivering the right solutions at the right time.

We're a close-knit team that values collaboration, initiative, knowledge sharing and professional development. We recognise that our people have lives beyond work and aim to maintain a supportive environment where everyone can contribute and grow.

We're looking for an IT Technical Consultant to strengthen our helpdesk and consultancy team.

About the business

Max Computing is an established, family-owned Managed Service Provider (MSP) specialising in Apple, Microsoft and cloud technologies.

With over 18 years of experience, we provide end-to-end IT services, including technical support, managed services, consulting, hardware procurement and project delivery.

As an Apple Technical Parter, Apple Authorised Reseller, Microsoft Partner and Google Reseller we work across diverse technology environments, supporting organisations in a range of industries.

Our values of Passion, Integrity and Excellence underpin the way we work. We believe great IT support is about more than fixing technical problems — it's about understanding our customers, building strong relationships and delivering the right solutions at the right time.

We're a close-knit team that values collaboration, initiative, knowledge sharing and professional development. We recognise that our people have lives beyond work and aim to maintain a supportive environment where everyone can contribute and grow.

We're looking for an IT Technical Consultant to strengthen our helpdesk and consultancy team.

About the role

This is a hands-on technical support and consulting position, primarily focused on Level 1 and Level 2 support, with opportunities to develop broader technical skills and contribute to customer projects.

You’ll work directly with customers and alongside experienced consultants, supporting a diverse range of Apple, Microsoft, networking and cloud environments.

We’re looking for someone who enjoys solving problems, takes ownership of their work and understands that effective IT support relies on both individual initiative and collaboration.

What you’ll be doing

• Responding to, triaging and resolving customer support requests efficiently and professionally.

• Taking ownership of tickets and progressing them towards successful resolution.

• Troubleshooting Windows, macOS, Microsoft 365, networking and related technology issues.

• Preparing, configuring and deploying Windows PCs, Macs and associated equipment.

• Supporting customer onboarding, offboarding, maintenance and system administration.

• Monitoring customer environments and responding to alerts and maintenance requirements.

• Identifying when assistance or escalation is appropriate and proactively collaborating with colleagues.

• Keeping customers informed and maintaining accurate ticket notes and technical documentation.

• Assisting with onsite customer support, installations and technical projects.

• Contributing to improvements in technical processes, documentation and customer environments.

• Continuing to develop your technical knowledge and capabilities.

What success looks like

At Max Computing, we value outcomes over simply being busy.

A successful consultant takes responsibility for progressing work, communicates effectively, asks for help when appropriate and works collaboratively to deliver the best outcome for the customer.

We don’t expect you to know everything. We do expect you to demonstrate initiative, sound judgement, a willingness to learn and a commitment to completing work to a high standard.

You’ll be trusted to manage your responsibilities while having access to experienced colleagues when you need support.

Benefits and perks

A supportive, collaborative team

You’ll join an established team of consultants who enjoy technology, share knowledge and work together to solve problems.

We encourage independent thinking while recognising that collaboration often produces better outcomes.

Diverse technology and customers

Working in an MSP provides exposure to multiple businesses, industries and technology environments.

You’ll have opportunities to work across Apple, Microsoft, cloud services, networking, security and emerging technologies.

Learning and development

We encourage continued professional development and provide opportunities to broaden your technical skills through practical experience, mentoring and exposure to new technologies.

Flexible working arrangements

We offer flexibility in working hours and a combination of office, customer-site and work-from-home arrangements according to operational and personal requirement.

This role will be predominantly office-based at our Sutherland office, where much of the team works together, enabling collaboration, knowledge sharing and professional development.

Convenient location

Our Sutherland office is approximately five minutes walk from Sutherland train station, close to local shops and facilities, with convenient road access.

Skills and experience

Required

• Demonstrated experience in IT technical support, preferably within an MSP or other multi-customer environment.

• Practical knowledge of Windows and Microsoft 365 administration and troubleshooting.

• Familiarity with Apple's macOS ecosystem and willingness to develop further Apple support expertise.

• Strong troubleshooting and problem-solving skills.

• Excellent written and verbal communication skills.

• Ability to prioritise competing support requests and manage your workload effectively.

• Initiative to progress technical issues independently while recognising when collaboration or escalation is appropriate.

• Commitment to delivering timely, effective customer outcomes.

• Positive attitude towards technical documentation, ticket notes and knowledge sharing.

• Strong attention to detail and a methodical approach to technical work.

• Willingness to learn, develop and contribute positively to the team.

• Ability to work professionally with customers both remotely and onsite.

Highly desirable

• Previous experience in an MSP environment.

• Microsoft 365 administration, including Exchange Online, Teams, SharePoint and OneDrive.

• Apple macOS troubleshooting, configuration and management.

• Microsoft Intune, Apple Business Manager or other MDM platforms.

• Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) tools.

• Active Directory, Entra ID and user identity management.

• Networking fundamentals, including TCP/IP, DNS, DHCP, VLANs and VPNs.

• Firewall, wireless networking and general network troubleshooting.

• Experience preparing and deploying Windows PCs and Apple Macs.

• Endpoint security, patch management and vulnerability remediation.

• Basic scripting or automation using PowerShell, Bash or similar tools.

• Understanding of VoIP systems and troubleshooting.

• Relevant Apple, Microsoft or industry certifications.

• Experience supporting creative, design, engineering or professional services organisations.

• Current Australian driver's licence.

We don't expect applicants to have expertise in every technology listed above. We're more interested in practical capability, problem-solving skills, initiative and a genuine willingness to develop.