IT Support Officer — Keep Our Global Team Connected

Complete Farmer LTD; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Complete Farmer Ltd. is seeking an IT Support Officer to ensure our technology infrastructure runs reliably across offices and field sites. You will handle day-to-day technical support, device management, and security updates to keep our team productive.

You’ll install and maintain hardware, software, and networks, support onboarding, manage cloud tools (Microsoft 365, Google Workspace), and liaise with providers to resolve outages quickly in our fast-growing agritech environment.

Qualifications

• 4+ years in IT support, systems administration, or similar role.
• Experience with Windows, macOS, iOS and Android devices.
• Familiarity with cloud productivity tools (Microsoft 365, Google Workspace) and video conferencing.
• Understanding of networking (TCP/IP, VPN, routers, switches) and IT security basics.
• Bachelor’s degree in IT/CS preferred; certifications are a plus.

Responsibilities

• Serve as first point of contact for IT requests across offices and sites.
• Install, configure, and maintain laptops, desktops, mobiles, and peripherals.
• Develop and enforce a working-tools policy for hardware lifecycle management.
• Set up user accounts, access, and devices for new hires.
• Maintain devices, coordinate repairs, and ensure good working condition.
• Manage internet services and telecom packages with providers.
• Support onboarding with accounts, emails, and permissions.
• Monitor networks and respond to outages or performance issues.

Skills

IT troubleshooting

Customer service

Communication

Multitasking

Education

Bachelor’s degree in IT or CS

IT certifications (advantage)

Tools

Microsoft 365

Google Workspace

VPN / TCP-IP networks

Video conferencing

Job description

Complete Farmer Ltd. is seeking an IT Support Officer to ensure our technology infrastructure runs reliably across offices and field sites. You will handle day-to-day technical support, device management, and security updates to keep our team productive.

You’ll install and maintain hardware, software, and networks, support onboarding, manage cloud tools (Microsoft 365, Google Workspace), and liaise with providers to resolve outages quickly in our fast-growing agritech environment.