IT Support Officer

Good Sammy Enterprises; Perth; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Free onsite parking

Tax-free benefits up to $15,900 per An

Employee Assistance Program

Well-structured orientation program

Job summary

Good Sammy Enterprises is seeking a full-time IT Support Office professional to deliver first-line and selected second-line ICT support across Perth. You’ll assist users with Microsoft 365, Entra ID and device management, while ensuring a consistent, well-documented service and escalation where needed.

The role covers on-site support at Good Sammy locations, with opportunities for growth and contribution to service improvements in a not-for-profit environment.

Qualifications

• Experience with Microsoft 365 administration and Intune.
• Exposure to Entra ID and basic networking.
• Experience supporting multi-site environments.

Responsibilities

• Provide first-line and selected second-line ICT support to users.
• Assist with Microsoft 365, end-user tech and site connectivity.
• Deliver consistent, documented ICT support and escalate complex issues.

Skills

Microsoft 365 administration

Intune

Entra ID

Networking basics

Wi‑Fi / access points

Printers and AV equipment

Microsoft certifications

Not‑for‑profit experience

IT service management

Ticketing systems

User training / support

Education

ICT qualifications

Microsoft certifications

Job description

$33.07p/hr + 12% Super + Salary Packaging

As a Full Time, IT Support Office, you will:

• Providefirst-line and selected second-line support to users across the organisation, including support for end-user technology, Microsoft 365 services, user access and site connectivity.
• Assist users to effectively use approved technology and ICT processes and provides onsite support across Perth metropolitan and regional Good Sammy locations where required.
• Deliver a consistent, professional and well-documented ICT support service by resolving routine issues independently and escalating more complex matters appropriately

What you will do:

• Respond to troubleshoot and resolve ICT incidents and service requests through the Service Desk.
• Provide support across Perth metropolitan and regional Good Sammy sites as required.
• Provide practical guidance, coaching and basic training to users on Microsoft 365, end user technology, ICT systems and standard processes where required.
• Support Microsoft 365, Windows devices, user accounts, access, printing, AV and common business applications.
• Provision, configure and laptops, desktops, mobile devices and associated peripherals.
• Support site connectivity and network equipment including Wi-Fi, wireless access points, routers and related network hardware.
• Complete onboarding, role changes and offboarding activities, including account creation, access changes, licensing and device allocation.
• Maintain accurate ticket notes, asset records, user access information and support documentation.
• Undertake scheduled site visits, equipment replacements and basic preventative maintenance activities.
• Escalate complex application, infrastructure, network or cyber security issues to the GM ICT or approved external support providers where required.
• Identify recurring support issues and contribute to knowledge articles, standard operating procedures and service improvements.

What you will bring:

• Experience supporting Microsoft Intune, Entra ID and Microsoft 365 administration.
• Experience supporting basic networking and site connectivity, including Wi-Fi, wireless access points and routers.
• Experience supporting mobile devices, printers, AV equipment or POS technology.
• Relevant Microsoft certifications or formal ICT qualifications.
• Experience working in a multi-site, retail, community services or not-for-profit environment.
• Exposure to IT service management practices, ticketing systems and knowledge-based documentation.
• Experience assisting users with technology adoption, basic training or self-service support.

Company Overview

Good Sammy is a for-purpose organisation creating employment opportunities for people with disability. We’ve been around since 1958 and we have a workforce of over 800 individuals, with almost 50% who identify as having disability.

Our efforts to make a difference extend beyond the workplace. Good Sammy is a driving force in sustainability, keeping nearly 7 million kilograms of used goods out of landfills annually. Our operations span various social enterprises, each contributing to our greater purpose.

We pride ourselves on being inclusive and know our people are our greatest asset.

Our values drive our initiatives and culture.

Brave - Have the courage to explore all possibilities.

Good - Do the right thing, the right way, always. Help you be your best.

Safe - Be aware, speak up, stay safe. Make your safety our priority.

Empowered - Respect everyone's voice. Do it with you.

What we can offer you:

• Free onsite parking.
• Generous not-for-profit tax-free benefits up to $15,900 per annum, to increase your take home pay.
• Free, confidential counselling services through our Employee Assistance Program.
• Comprehensive orientation program including an onsite tour.

Join us in making a positive impact in our community. Your dedication can help us transform workplaces and society, and together, we can create a better future for people of all abilities.

Good Sammy Enterprises is committed to providing an environment where people are safe, valued and heard, especially vulnerable adults, young people and children. We strongly encourage applications from people with disability or lived experience, as well as Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds.