Enterprise Service Desk Analyst - 3 Month Fixed Term (WA)

Housing Choices Australia; Perth; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Salary packaging

16 weeks paid parental leave

5 weeks annual leave

Flexible working arrangements

Job summary

Housing Choices Australia is seeking an Enterprise Service Desk Analyst on a 3-month maximum-term contract, based in East Perth. You will provide 1st/2nd level ICT support, manage incidents and service requests, and assist with Azure and Intune administration.

The ideal candidate has IT qualifications and 2+ years in service delivery, experience with Windows 10/11 and Microsoft 365, and strong customer-focused communication in a fast-paced environment.

Qualifications

• Relevant tertiary qualification in IT or related discipline or equivalent experience.
• 2+ years’ experience in Service Delivery within a medium to large organisation.
• Experience supporting Windows 10/11 desktop environments, Microsoft 365 applications, and SOE.
• Knowledge of Microsoft Intune, Entra ID, endpoint management, and modern workplace technologies.
• Experience with user lifecycle management including MFA and access provisioning.
• Experience using ITSM tools and working within agreed service levels.
• Excellent customer service, troubleshooting, and communication skills.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Deliver high-quality IT support by managing incidents, service requests, changes, and problem resolution within SLAs.
• Provide hands‑on support for laptops, mobile devices, printers, and business systems.
• Administer user accounts and cloud services including Azure and Intune.
• Collaborate with internal teams and external providers to resolve complex issues.
• Maintain IT assets, software licensing, system documentation, knowledge bases, and backups.

Skills

IT Service Delivery

Windows 10/11

Microsoft 365

Intune

Entra ID

Azure

MFA

ITSM Tools

Education

Relevant IT qualification or degree

Tools

Microsoft Intune

Entra ID

Azure

Microsoft 365

Job description

Enterprise Service Desk Analyst - 3 Month Fixed Term (WA)

Job Type: Maximum Term - Full Time

Location: East Perth

Job Category: Community Services and Development,IT

Make a difference where it matters most

At Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan (2024–29) prioritises people and aims to deliver social impact, sustainable growth, and empowered teams.

Join us in building a better future, one home at a time.

Why you will love working with us

Join a passionate, purpose-driven team where your work creates lasting impact, and your wellbeing, growth, and individuality are genuinely valued.

• Purposeful impact – make a meaningful difference in people’s lives by supporting inclusive, safe, and affordable housing.


• Growth and development – enhance your skills and advance your career through tailored learning opportunities.


• Balance that works – enjoy 5 weeks annual leave and flexible working arrangements suited to your lifestyle.


• Valuable benefits – increase your income through salary packaging, and 16 weeks of paid parental leave.


• Supportive culture – be recognised and celebrated in an inclusive, values-driven workplace.

Job Description

Job Description

The primary purpose of Enterprise Service Desk Analyst role is to provide 1st and 2nd Level service desk support for ICT incidents and Service Requests, using the incident management and request fulfillment processes, in line with Service Deskobjectives.

This role will applyprofessionalexpertisewithin the Technology & Data Services department, supporting the implementation of strategicobjectivesand enhancingoperational effectiveness across Housing Choices Australia asappropriate.This is a maximum-term opportunity foran initial3-month period, with the potential for an extension beyond theinitialterm.

• Deliver high-quality IT support by managing incidents, service requests, changes, and problem resolution within agreed service leveltimeframes.


• Provide hands‑on support for laptops, mobile devices, printers, and business systems, ensuring users can work effectively and efficiently.


• Administer user accounts, cloud services, and ICT environments, including Microsoft Azureand Intune,whilemaintainingsecurity and compliance standards.


• Collaborate with internal teams and external managed service providers to resolve complex technical issues and support technology projects.


• Maintain IT assets, software licensing, system documentation, knowledge bases, and backup monitoring to ensure reliable and secure service delivery.

Desired Skills and Experience

You will have:

• Relevant tertiary qualification in IT or related discipline or equivalent experience.


• 2+ years’ experience in Service Delivery within amedium to largeorganisation.


• Experience supporting Windows 10/11 desktop environments, Microsoft 365 applications, andstandardisedoperating environments (SOE).


• Knowledge of Microsoft Intune, Entra ID, endpoint management, deviceprovisioningand modern workplace technologies.


• Experience with user lifecycle management, including account provisioning, access management, password resets, group membership administration, and Multi-Factor Authentication (MFA).


• Experienceusing IT service management (ITSM) tools and working within agreed service levels and support processes.


• Excellent customer service, troubleshooting, and communication skills.


• Proven ability to manage competing priorities and deliver outcomes in a fast-paced environment.

You must agree to undergo any required employment screening, including but not limited to a National Criminal History or Police Check, Working with Children or Vulnerable Persons Check, and NDIS Worker Screening Check.

Housing Choices Australia is a child safe organisation. We are committed to the safety and wellbeing of all children and young people and have zero tolerance for child harm. All employees are expected to uphold our Child Safety Policy and Code of Conduct to ensure a safe environment for children.

Even if you do not meet every requirement, we encourage you to apply. We value unique experiences and perspectives.

Our values in action

Everything we do is guided by our shared values:

• People First - We build trust through empathy, kindness, integrity and active listening… we create meaningful relationships and deliver results that truly matter.


• Responsible - We follow through on our commitments and take ownership of our actions… with transparency, honesty and accountability.


• Purposeful - We aim high and take deliberate action… challenge the status quo, embrace change, and continuously improve to make a lasting impact.


• Collaborative - We work together with flexibility and shared purpose… through teamwork, innovation, strong strategic partnerships and listening to those we serve.


• Inclusive - We embed inclusion in everything we do… recognising and removing barriers and acting on diverse voices so everyone has the opportunity to thrive.

We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility, and workforce empowerment.

Belong at Housing Choices

We are an inclusive and values-led employer, proudly welcoming people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those with lived experience of housing insecurity.

We support inclusive hiring practices. Please let us know your pronouns or if you require any adjustments during the application process, as we are here to assist you.

If you do not meet every requirement, please still apply, as we value potential and diverse experiences as much as a perfect CV.