Customer Service and Administration Assistant

Good Sammy Enterprises; Perth; On-site; AUD 55,000 - 62,000; Full time

Benefits offered by this job

Free onsite parking

Not-for-profit tax-free benefits up to

Employee Assistance Program

Job summary

Good Sammy Enterprises in Perth, WA, is seeking a Customer Service and Administration Assistant. This full‑time role provides frontline reception, supports donor interactions, and performs general admin tasks to ensure smooth donation operations.

You will greet visitors, answer calls, manage mail and data entry with accuracy, use MS Office, and contribute to a friendly, efficient office. We offer salary packaging and generous not-for-profit benefits.

Qualifications

• Demonstrated reasonable experience in a customer service and administration.
• Strong verbal and written communication skills with a professional telephone manner.
• Excellent customer service skills with the ability to build positive relationships with customers and stakeholders.
• Sound computer skills, including Microsoft Office applications and customer management systems.
• Strong attention to detail and accuracy in data entry and record management.

Responsibilities

• Greet and assist visitors in a professional and friendly manner.
• Answer general incoming phone calls and direct enquiries to the appropriate team member.
• Respond to general customer enquiries and elevate complex matters to the Customer Service Consultant as required.
• Manage incoming and outgoing mail, emails, and deliveries.
• Provide general administrative support to the Customer Service team.
• Maintain reception and common office areas to a professional standard.
• Order and monitor office supplies.
• Ensure the quality and accuracy of administrative work and data entry.
• Undertake other basic office administrative duties as directed.

Skills

Customer service

Administration

Verbal and written communication

MS Office

Data entry

Tools

RMIS / CRM

Job description

Customer Service and Administration Assistant

$28.24p/hr + 12% Super + Salary Packaging

As a Full Time, Customer Service and Administration Assistant, you will:

• Deliver excellent customer service, build strong relationships with donors, and contribute to the efficient operation of donation collection activities.
• Be at reception, undertaking frontline administrative and customer service duties as required to support day-to-day operations.

What you will do:

• Greet and assist visitors in a professional and friendly manner.
• Answer general incoming phone calls and direct enquiries to the appropriate team member.
• Respond to general customer enquiries and elevate complex matter to the Customer Service Consultant as required.
• Manage incoming and outgoing mail, emails, and deliveries.
• Provide general administrative support to Customer Service team.
• Maintain reception and common office areas to a professional standard.
• Order and monitor office supplies.
• Ensure the quality and accuracy of administrative work and data entry.
• Undertake other basic office administrative duties as directed.

What you will bring:

• Demonstrated reasonable experience in a customer service and administration.
• Strong verbal and written communication skills with a professional telephone manner.
• Excellent customer service skills with the ability to build positive relationships with customers and stakeholders.
• Sound computer skills, including experience using Microsoft Office applications and customer management systems.
• Strong attention to detail and accuracy in data entry and record management.

Company Overview

Good Sammy is a for-purpose organisation creating employment opportunities for people with disability. We’ve been around since 1958 and we have a workforce of over 800 individuals, with almost 50% who identify as having disability.

Our efforts to make a difference extend beyond the workplace. Good Sammy is a driving force in sustainability, keeping nearly 7 million kilograms of used goods out of landfills annually. Our operations span various social enterprises, each contributing to our greater purpose.

We pride ourselves on being inclusive and know our people are our greatest asset.

Our values drive our initiatives and culture.

Brave - Have the courage to explore all possibilities.

Good - Do the right thing, the right way, always. Help you be your best.

Safe - Be aware, speak up, stay safe. Make your safety our priority.

Empowered - Respect everyone's voice. Do it with you.

What we can offer you:

• Free onsite parking.
• Generous not-for-profit tax-free benefits up to $15,900 per annum, to increase your take home pay.
• Free, confidential counselling services through our Employee Assistance Program.
• Comprehensive orientation program including an onsite tour.

Join us in making a positive impact in our community. Your dedication can help us transform workplaces and society, and together, we can create a better future for people of all abilities.

Good Sammy Enterprises is committed to providing an environment where people are safe, valued and heard, especially vulnerable adults, young people and children. We strongly encourage applications from people with disability or lived experience, as well as Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds.

Good Sammy Enterprises is a for-purpose Western Australian organisation focused on creating employment opportunities for people with disability. Everything we do is motivated by this purpose, and has been since we were founded in 1958.

Through our structured training programs and diverse commercial operations in retail, logistics, property care, recycling, hospitality and warehousing, we offer varied employment pathways that build capability, confidence, and long-term career development.