Processing Assistant - Bibra Lake

Good Sammy Enterprises; City Of Cockburn; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Free onsite parking

Tax-free benefits up to $15,900 per yr

Free counselling services

Comprehensive orientation

Job summary

Good Sammy Enterprises in Western Australia is seeking a Part Time Processing Assistant to support customers in the recycling process. You will guide arrivals, perform safety checks, and help with payment methods using the iPad or cash, while keeping accurate counts and documentation.

This role emphasizes safety, teamwork, and excellent service in a fast-paced, community-focused environment. The position offers on-site parking and flexible weekend coverage across Weeks 1 and 2 as outlined.

Qualifications

• Previous experience in customer service or a similar role preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to accurately document information.
• Basic computer skills for operating the iPad and POS system.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills and ability to adapt to changing situations.

Responsibilities

• Direct incoming customers to the designated area and assist with parking.
• Perform safety checks ensuring engine is off and no children or pets are outside the vehicle.
• Determine payment method (cash or scheme I.D.) and process accordingly using the iPad or cash.
• Count and document container counts, print receipts, and ensure accurate records.
• Provide excellent customer service and maintain safety throughout the process.

Skills

Customer service

Communication

Attention to detail

Basic computer skills

Tools

iPad

POS system

Job description

As a Part Time Processing Assistant, you will be

• Responsible for efficiently assisting customers with their recycling process, ensuring accurate documentation and payment, and maintaining safety protocols. This role involves assisting customers as they arrive, conducting safety checks, determining the payment method, sorting containers, documenting counts, processing payments, and providing excellent customer service.

Please note that the shift are from:

-Week 1 - Monday (8.30am - 4.15pm), Tuesday (11.30am - 4.00pm), and Thursday (9.00am - 4.00pm),

-Week 2 - Tuesday (11.30am - 4.00pm), Thursday (9.00am - 4.00pm) and Saturday (8.00am - 12.45pm)

Total: 34 hours per fortnight.

Job Description

What you'll do:

Customer Arrival and Initial Check:

Direct incoming cars to the designated area and instruct them to stop.

Proceed to the assigned bay and signal the customer to approach and park.

Customer Safety Check:

Ensure that the customer’s engine is switched off.

Verify that no small children or pets are outside of the vehicle.

Kindly request the customer to keep children or pets inside the vehicle if necessary.

Maintain awareness of surroundings and promptly address any safety concerns.

Determining Payment Method:

Inquire whether the customer prefers cash or possesses a scheme I.D.

If the customer has a scheme I.D:

Direct them to the bag drop zone.

Explain the process of entering their scheme number or mobile number into the iPad to print their scheme sticker.

Instruct the customer to place the sticker onto a trolley and return to their car to load the containers.

Guide the customer to the designated area once loading is complete and allow them to leave.

If the customer prefers cash:

Empty the items directly into the bay.

Sort the containers into appropriate categories.

Notify the customer that lids need to be removed for their next visit.

Return any ineligible containers, rubbish, or cardboard to the customer.

Count the eligible containers and record the count on the counting sheets.

Ensure accurate documentation of the count, avoiding miscounts or omissions.

Inform the customer of the total number of containers.

Have the customer sign the counting sheet.

Process the payment using the POS system, following the specified steps.

Print two receipts and staple one to the docket sheet.

Instruct the customer to retrieve their cash from the ATM using the other receipt.

Ensure the customer receives their cash before they leave the premises.

Customer Assistance and Safety:

Assist customers throughout the process and address any concerns or questions promptly.

Ensure the safety of all individuals involved by verifying that no small children or pets are outside of the vehicle.

Proactively address any safety concerns that may arise.

Desired Skills and Experience

What You’ll Bring

Previous experience in customer service or a similar role preferred.

Excellent communication and interpersonal skills.

Strong attention to detail and ability to accurately document information.

Basic computer skills for operating the iPad and POS system.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Strong problem-solving skills and ability to adapt to changing situations.

Commitment to maintaining a safe and clean work environment.

Consent to take part in the Audiometric testing organised by Good Sammy for the role.

Company Overview

Good Sammy is a for-purpose organisation creating employment opportunities for people with disability. We’ve been around since 1958 and we have a workforce of over 800 individuals, with almost 50% who identify as having disability.

Our efforts to make a difference extend beyond the workplace. Good Sammy is a driving force in sustainability, keeping nearly 7 million kilograms of used goods out of landfills annually. Our operations span various social enterprises, each contributing to our greater purpose.

We pride ourselves on being inclusive and know our people are our greatest asset.

Our values drive our initiatives and culture.

Brave - Have the courage to explore all possibilities.

Good - Do the right thing, the right way, always. Help you be your best.

Safe - Be aware, speak up, stay safe. Make your safety our priority.

Empowered - Respect everyone's voice. Do it with you.

What we can offer you:

• Free onsite parking.
• Generous not-for-profit tax-free benefits up to $15,900 per annum, to increase your take home pay.
• Free, confidential counselling services through our Employee Assistance Program.
• Comprehensive orientation program including an onsite tour.

Join us in making a positive impact in our community. Your dedication can help us transform workplaces and society, and together, we can create a better future for people of all abilities.

Good Sammy Enterprises is committed to providing an environment where people are safe, valued and heard, especially vulnerable adults, young people and children. We strongly encourage applications from people with disability or lived experience, as well as Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds.