IT Support Officer

Sitesec; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Job summary

Sitesec is seeking a full-time IT professional to join our team at the Mermaid Beach office on the Gold Coast. You will be integral to configuring Sitesec systems, AI parameters, and functions for on-site installations, and preparing technology for dispatch to sites.

The role emphasizes strong communication, customer service, and a willingness to learn as you provide phone, email, and remote support while assisting data management and documentation efforts across the business.

Qualifications

• Minimum one year of experience in a customer service-related position.
• Experience working with network devices is preferable.
• Strong documentation, communication and customer management skills.
• Problem-solving ability.
• Driven and eager to understand all technical elements of the business.

Responsibilities

• Configuring Sitesec systems, AI parameters and custom functions for systems installed on construction sites.
• Technical system configuration, preparing technology systems for dispatch to site.
• Providing phone, email and remote support to existing customers.
• Data management.

Skills

Strong communication

Customer service

Documentation

Problem-solving

Tools

Networking devices

Job description

We are seeking a full-time IT professional with strong communication skills, a willingness to learn and a desire to join a progressive team. Working in our Mermaid Beach office, you will be an integral part of the team.

Key responsibilities

• Configuring Sitesec systems, AI parameters and custom functions for systems installed on construction sites
• Technical system configuration, preparing technology systems for dispatch to site
• Providing phone, email and remote support to existing customers
• Data management

About you

• Minimum one year of experience in a customer service-related position
• Experience working with network devices is preferable
• Strong documentation, communication and customer management skills
• Problem-solving ability
• Driven and eager to understand all technical elements of the business

About us

Sitesec is Australia's leading construction security technology provider.