IT Support Officer

Banks Benchtops; Gold Coast City; On-site; AUD 55,000 - 73,000; Full time

Job summary

Banks Benchtops on the Gold Coast is seeking a motivated junior IT professional to join our Queensland-based team across multiple sites. You will work with the IT Manager in Arundel to keep day-to-day operations running smoothly, while gaining exposure to a broad range of systems, AI integrations, and projects.

You will provide frontline IT support, manage Microsoft 365, assist with device management, and contribute to AI tool deployments across the business.

Qualifications

• Minimum 1–2 years of practical IT experience.
• Solid understanding of Windows OS and Microsoft 365 basics.
• Experience with Microsoft 365 administration (Exchange, SharePoint, Entra ID).
• Hands-on experience with AI tools and prompts.
• Strong communication and customer-first attitude.
• Ability to work independently and manage priorities.
• Full working rights in Australia.

Responsibilities

• Provide first and second-level IT support across five sites.
• Set up, configure, and troubleshoot Windows PCs, iOS devices, and printers.
• Support and maintain Microsoft 365 environment.
• Assist with device management via MDM.
• Manage user accounts and onboarding/offboarding in Entra ID.
• Monitor email security and phishing responses.
• Contribute to IT projects including CRM integrations and SharePoint development.
• Assist in evaluating and deploying AI tools.
• Maintain IT documentation and assets.
• Liaise with vendors and support contacts.
• Provide remote and on-site support as needed.
• Support CRM platforms like HubSpot, Cin7, Salesforce.
• Support networking and server infrastructure.
• Assist industry software like AutoCAD/SecAD.

Skills

IT interest

IT experience

Windows OS

Microsoft 365

M365 admin

AI tools

Communication

Independent worker

Eager to learn

AU working rights

Tools

Zoho Endpoint Central

Entra ID

HubSpot

Cin7

Salesforce

AutoCAD

Job description

We're looking for a motivated junior IT professional to join our team across Banks Benchtops — growing Queensland-based stonemasonry businesses sharing a fast-paced, multi-site IT environment.

Based at our Arundel (Gold Coast) office, you'll work directly alongside the IT Manager to keep day-to-day operations running smoothly while getting genuine exposure to a broad range of systems, infrastructure projects, and business integrations. AI tools are increasingly central to how we work, and this role will actively contribute to how we adopt and integrate them. This is a hands-on role that will grow with you.

What You'll Do

Provide first and second-level IT support to staff across our five sites (Arundel, Brendale, Archerfield, Rocklea)

Set up, configure, and troubleshoot Windows PCs, laptops, iOS devices, and printers

Support and maintain our Microsoft 365 environment (Exchange Online, SharePoint, Teams, OneDrive)

Assist with device management via Zoho Endpoint Central MDM

Help manage user accounts, access controls, and onboarding/offboarding in Entra ID

Assist with monitoring email security, responding to phishing reports, and managing quarantine queues

Contribute to IT projects including CRM integrations, workflow automation, and SharePoint development

Assist in evaluating, deploying, and supporting AI tools and assistants across the business

Help research and test AI integrations that improve team productivity and automate repetitive workflows

Maintain IT documentation, asset registers, and support tickets

Liaise with vendors and third-party support contacts as required

Support and troubleshoot hardware and software across desktops, laptops, and mobile devices

Assist users remotely, resolving issues efficiently without always being on-site

Provide support and gain exposure to CRM platforms (HubSpot, Cin7, Salesforce, or similar)

Support networking and server infrastructure as required

Provide support for industry software such as AutoCAD, SECAD, or similar design/manufacturing tools

What We’re Looking For

A genuine interest in IT — whether from study, self-teaching, or hands-on experience

Minimum 1-2 years of practical IT experience required

Solid understanding of Windows operating systems and Microsoft 365 basics

Experience with Microsoft 365 administration (Exchange, SharePoint, Entra ID)

Hands-on experience with AI tools — LLMs, AI assistants, prompt engineering, or local AI deployments (e.g. Ollama, OpenAI API, Claude)

Strong communication skills and a customer-first attitude when supporting staff

Ability to work independently and manage competing priorities

Eagerness to learn and take on new challenges

Full working rights in Australia

Desirable (not required):

Familiarity with mobile device management (MDM) platforms

Exposure to Power Automate, SharePoint, or similar tools

Understanding of email security concepts (SPF, DKIM, DMARC)

Any experience with HubSpot, Xero, or ERP/CRM systems

Interest in agentic AI workflows, automation, or integrating AI into business processes

Familiarity or experience working in a construction or manufacturing company

Relevant IT qualifications (Industry Certificates or equivalent)

What We Offer

A real IT role with genuine variety — no two days are the same

Direct mentorship from an experienced IT Manager across a broad tech stack

Exposure to Microsoft 365, cloud infrastructure, CRM platforms, Power Automate, AI tools, and more

Supportive team culture across a well-established, privately owned business group

Opportunity to grow into a senior IT role as the business scales

Gold Coast-based role — Arundel office with occasional site travel