it support

HR Partners; City of Brisbane; On-site; AUD 54,000 - 67,000; Full time

Job summary

HR Partners in Brisbane is seeking an IT Support & Systems Officer on a 3-month contract to deliver fast first-line support while managing core business systems, user access, and security controls across multiple platforms.

The role blends service desk triage with system administration, application support, and key IT project rollouts to ensure secure and reliable technical operations. On-site work in Brisbane with a collaborative team.

Qualifications

• Experience delivering first-line IT support.
• Familiarity with identity and access management.
• Ability to coordinate IT projects and deployments.
• Knowledge of security controls and compliance.
• Experience with core business applications.

Responsibilities

• Deliver responsive first-line IT support for hardware, software, and network issues.
• Administer user accounts and access across platforms.
• Coordinate setup, patching, and maintenance of IT equipment.
• Support applications like SharePoint and Power Automate.
• Provide training and maintain documentation for staff.

Skills

First-line support

Customer-focused

User access management

Security controls

System administration

Application support

IT project rollout

Tools

Microsoft 365

OpenText Content Manager

SharePoint

Power Automate

MS Forms

CCTV systems

Job description

IT SUPPORT URGENTLY NEEDED
3 Month-Contract
Brisbane

We are looking for a customer-focused IT Support & Systems Officer to deliver responsive first-line support while managing core business systems, user access, and security controls across multiple platforms. This hands-on role seamlessly blends service desk triage with system administration, application support, and key IT project rollouts to ensure secure and reliable technical operations.

What You Will Do:

• Deliver responsive first-line support for hardware, software, and network issues, managing the full lifecycle of support tickets from triage to resolution.
• Administer user accounts, access permissions, and system configurations across platforms like Microsoft 365, Asset Management, and OpenText Content Manager.
• Coordinate the setup, deployment, patching, and maintenance of IT equipment, while supporting cybersecurity controls and access protocols.
• Support key business applications (SharePoint, Power Automate, MS Forms) and assist with the setup and maintenance of CCTV systems and infrastructure.
• Provide informal and structured training to staff, maintain technical documentation, and assist with the deployment of specialised IT projects.