IT Support Technician

Brisbane Markets Limited; City of Brisbane; Vor Ort; AUD 60.000 - 75.000; Vollzeit

Benefits dieser Stelle

Fuel discounts

Gym memberships

Salary continuance insurance

Family friendly hours

Free parking

EAP

Supportive work environment

Zusammenfassung

Brisbane Markets Limited is seeking a customer‑focused IT Support Technician to manage frontline ticketing, user setups and support for our IT infrastructure. You will deliver Tier 1 and 2 support, and create training materials for IT and non‑IT staff, ensuring timely service delivery with strong attention to detail.

The role covers hardware management, extensive documentation, and collaboration with other teams.

Qualifikationen

• Experience in Level 1–2 IT support.
• Diploma of Information Technology.
• Familiar with hardware management, maintenance and patching.
• Customer service focused with strong communication.
• Proficient in creating manuals, videos and training materials.
• Strong knowledge of Microsoft OS and Server environments.
• Experience with DNS, DHCP and Group Policy.
• Proficient with Microsoft Exchange and Office applications.
• Excellent troubleshooting and problem‑solving skills.
• Able to work independently and in a team.
• Proactive and detail oriented with good organisational skills.
• Relevant certifications are a plus.

Aufgaben

• Provide IT Support Level 1 & 2 for end users across desktops, laptops, mobile devices and site hardware.
• Manage IT ticket queue, ensuring SLAs are met and tickets resolved or escalated.
• Oversee hardware inventory and lifecycle, including installation and setup of new hardware.
• Develop and deliver IT training sessions and create training materials (manuals, videos, presentations).
• Maintain and update internal IT documentation for systems and processes.
• Collaborate with other teams to implement effective IT solutions and improvements.
• Participate in an on‑call roster (approx. two weeks every six weeks).

Kenntnisse

IT Support 1/2

Diploma IT

Hardware management

Customer service

Training material creation

Microsoft Windows

Server management (DNS/DHCP/GP)

Microsoft Exchange

Microsoft Office

Troubleshooting

Communication

Teamwork

Certifications

Ausbildung

Diploma of Information Technology

Tools

Gallagher Access Control

Milestone XProtect CCTV

Microsoft Dynamics

Business Central

Power BI

API and software automation

3CX phone system

Jobbeschreibung

BML is the owner of the Brisbane Markets and is responsible for its ongoing management, maintenance and development in support of the horticulture industry. Brisbane Markets occupies 77 hectares of land with over 40 buildings and is Queensland’s most important distribution and economic hub for the trade of fresh produce and flowers, with approximately 700 million kilograms of produce handled annually by over 160 tenants operating within the site.

We are seeking a customer focused and dynamic IT Support Technician to support the day to day running of the IT department at the Brisbane Markets.

About the role

As the IT Support Technician, you will play a vital role in managing our frontline IT ticketing system, handling user setups, and supporting our IT infrastructure. You will provide both Tier 1 and Tier 2 support and create documentation and training packages for IT and non-IT staff. The ideal candidate will be a customer service champion who possesses exceptional attention to detail, excellent time management and communication skills, and the ability to take initiative to ensure timely delivery of service.

Responsibilities

• IT Support (Level 1 & 2): Provide prompt and professional technical support to end users across various platforms, including desktops, laptops, mobile devices, and site hardware. Troubleshoot hardware/software issues and elevate when necessary.
• IT Support Ticket Management: Manage the IT ticket queue, ensuring SLAs are met and tickets are addressed, resolved, or assigned in a prompt manner.
• Hardware Management: Manage and maintain site hardware inventory, including monitoring equipment lifecycle, and handling the installation and setup of new hardware.
• IT Training: Develop and deliver IT training sessions to staff, covering software applications, hardware use, and best practices. Adapt training methods for different skill levels.
• Training Material Creation: Create comprehensive and engaging training materials, including manuals, videos, and presentations, to ensure staff are well-equipped with the necessary IT knowledge.
• Documentation: Maintain and update internal documentation for IT systems, processes, and support procedures, ensuring that it is clear, accessible, and useful for both current and future team members.
• Collaboration: Work closely with other teams to ensure effective solutions and provide feedback on areas for improvement.
• On-call roster: Participate in on-call support rotation (approximately two weeks every six weeks) to assist with any IT-related incidents. Note: On-call support is rare, with few calls expected during the rotation.

About You

• Proven experience in IT support in a Level 1 & 2 support role.
• Diploma of Information Technology
• Familiarity with hardware management, maintenance, and patching.
• Customer service champion with a strong focus on exceeding customer expectations
• Proficient in document and training material creation (manuals, video tutorials, presentations).
• Strong knowledge of IT systems and common software applications:
• Microsoft Operating Systems (Windows 11 and Server variants)
• Server management functionality (DNS, DHCP, Group Policy, etc.)
• Microsoft Exchange
• Microsoft Office
• Excellent troubleshooting and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Proactive and detail-oriented with strong organisational skills.
• Relevant Microsoft certifications (or similar) will be highly regarded
• Additional experience in the below systems will be valued:
• Gallagher Access Control
• Milestone XProtect CCTV
• Microsoft Dynamics
• Business Central
• Power BI
• API and software automation
• 3CX phone system

What We Offer

• access to fuel discounts;
• access to gym memberships;
• salary continuance insurance;
• family friendly hours;
• free parking and access to EAP; and
• supportive work environment.