Desktop Support Engineer

Maxsoft; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Job summary

MaxSoft is seeking an IT Support professional to join our team on the Gold Coast. The role covers desktop, infrastructure and end-user support across Windows environments and Microsoft 365, with opportunities to work across cloud and networking areas.

You will troubleshoot devices, manage AD and security, and contribute to knowledge base documentation while delivering excellent customer service in a fast-paced environment.

Qualifications

• 2+ years of experience in desktop support/service desk/IT support.
• Experience with Windows desktop OS and Microsoft 365.
• Strong Active Directory, Group Policy and user administration.
• Experience with Exchange Online, Teams and SharePoint.
• Troubleshoot desktops, laptops, mobile devices and peripherals.
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi‑Fi).
• Experience with helpdesk ticketing systems and ITIL-like processes.

Responsibilities

• Provide desktop, infrastructure and end-user support across Windows environments.
• Support Microsoft 365 apps and services (Exchange Online, Teams, SharePoint).
• Assist across networking and cloud technologies including Azure.
• Troubleshoot hardware and peripheral issues.
• Document procedures and maintain asset registers.
• Create and maintain knowledge base articles.
• Follow ITIL-aligned support processes.

Skills

Desktop Support

Windows OS & M365

Active Directory & Group Policy

Exchange Online / Teams / SharePoint

Networking fundamentals

Helpdesk ticketing systems

Endpoint security & patching

Documentation & knowledge base

Azure & cloud technologies

Backup & BC concepts

ITIL awareness

Job description

If working in a fun, fast-paced, challenging environment is your thing, then this role may be just what you are seeking. Being based on the southern end of the Gold Coast, in stunning Varsity Lakes makes it even more appealing. With offices situated in the central business area and IT hub, this is the place to be.

The role focuses on providing desktop, infrastructure and end-user support for a growing technology business. Offering versatility and variety, you will have the opportunity to work across desktop support, Microsoft 365, cloud technologies, networking and infrastructure. A great opportunity to develop your IT skills while learning new ones.

Company Profile

The MaxSoft Group is a certified Great Place to Work for 2024, 2025 and 2026 it has operated for over 30 years and is the largest supplier in Australia of software and banking services to the professional body corporate/strata management industry. With full-time staff numbers of over 70 (and growing), the business continues to win awards and accolades for innovation and commitment to the strata and technology industries.

If you have read this far, then we have captured your attention, and you want to know more. Please read on.

Skills and areas of expertise

• 2+ years' experience in a Desktop Support, Service Desk or IT Support role
• Experience supporting Windows desktop operating systems and Microsoft 365 applications
• Good working knowledge of Active Directory, Group Policy and user administration
• Experience supporting Exchange Online, Teams and SharePoint
• Ability to troubleshoot desktop, laptop, mobile device and peripheral issues
• Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN and Wi-Fi
• Experience using helpdesk ticketing systems and following support processes
• Knowledge of endpoint security, patch management and device deployment
• Ability to document procedures, maintain asset registers and create knowledge base articles
• Exposure to Azure and cloud technologies would be highly regarded
• Understanding of backup processes and business continuity concepts
• Knowledge of ITIL practices would be advantageous

Key attributes of the ideal candidate

• Possess strong written and verbal communication skills
• Enjoy helping people and delivering exceptional customer service
• Find it rewarding to multitask, problem solve and work to tight deadlines
• Thrive in a team environment and enjoy collaborating with other team members
• Demonstrate initiative and a proactive approach to identifying and resolving issues
• Have a genuine desire to learn and develop your technical skills

Eligibility and Additional Information

Applicants must be Australian Citizens or Permanent Residents living in Australia.

Because our software supports trust account and financial processes in the strata industry, MaxSoft has obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act. Background screening is therefore a condition of employment, and may include identity verification, reference checks, criminal history checks, immigration checks, verification of academic qualifications and bankruptcy checks.