IT Support / Network Technician

Integrity First IT Pty Ltd; Gold Coast City; Presencial; AUD 60 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible hours

Growth opportunities

Resumo da oferta

Integrity First IT Pty Ltd in Ashmore, Queensland, is seeking a skilled IT Support / Network Technician to join our small team. This full-time role focuses on delivering top-tier technical support and maintaining IT infrastructure for local SMBs along the Brisbane to Burleigh corridor.

You will handle end-user support, troubleshoot hardware, software, and network issues, perform maintenance, and monitor security. We value collaboration, growth, and flexible hours.

Qualificações

• 2+ years of Level 1/2 IT support or Network Technician experience

Responsabilidades

• Provide end-user support for hardware, software, and network issues
• Troubleshoot and resolve technical problems promptly
• Perform system maintenance, updates, and upgrades
• Monitor network performance and implement security measures
• Document support activities and maintain records
• Collaborate within the team to ensure service delivery
• Provide training to end-users on IT systems

Conhecimentos

Hardware support

Software support

Network troubleshooting

End-user support

Microsoft products

Cloud technologies

Analytical skills

Communication

Team collaboration

Ferramentas

Microsoft 365

Azure

VPNs

Descrição da oferta de emprego

We are looking for a skilled IT Support / Network Technician to join our dynamic team in Ashmore, Queensland. This full-time position offers an exciting opportunity to deliver top-notch technical support and maintain IT infrastructure for a range of small to medium-sized businesses across the Brisbane to Burleigh area.

As an integral member of our small team, you'll be responsible for providing exceptional service, troubleshooting issues, and ensuring smooth IT operations for our valued clients. If you're passionate about IT, thrive in a collaborative environment, and want to make a real impact.

What you'll be doing

Providing end-user support for hardware, software, and network issues

Troubleshooting and resolving technical problems in a timely manner

Performing system maintenance, updates, and upgrades

Monitoring network performance and implementing security measures

Documenting all support activities and maintaining accurate records

Collaborating within the team to ensure seamless service delivery

Providing training and guidance to end-users on the effective use of IT systems

What we're looking for

Either minimum 2 years of experience in an Level 1/2 IT support or Network Technician role OR able to demonstrate IT proficiency in many of the position required areas with an ability to learn and upskill quickly

Strong technical skills in hardware, software, and network troubleshooting

Working knowledge of Microsoft products and cloud-based technologies

Excellent problem-solving and analytical skills

Strong willingness to learn and grow

Effective communication and customer service abilities

What we offer

At Integrity First IT, we believe in fostering a supportive, collaborative, and dynamic work environment. As part of our close-knit team, you'll enjoy flexible working hours and ample opportunities for personal and professional growth. You'll gain hands‑on experience with a wide range of technologies and have the chance to learn directly from skilled colleagues.

If you're looking for a role where you can grow, contribute, and thrive.

About us

Integrity First IT Pty Ltd is a leading provider of IT services and solutions in the Ashmore region. We are one of the oldest and most respected IT support providers on the Gold Coast, having been established in 2007 and providing a consistently high level of support and service. In this environment, you will learn from the best and be able to fast track your technical skills to a new level.