IT Support Engineer I - Growth & Flexible Shifts

Amazon; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Amazon IT Support Engineer I at the Moorebank facility provides first-level IT support for Fulfillment Center operations, covering Windows, Mac, and Linux devices and a range of end-user equipment. You will work with on-site staff and remote teams to resolve issues and maintain IT services crucial to daily logistics.

Engagement includes troubleshooting hardware and software, managing device lifecycles, and supporting RMA processes while pursuing ongoing learning and career growth within Amazon's

Qualifications

• 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
• Experience troubleshooting integrated and interdependent computer systems
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
• High school or equivalent

Responsibilities

• First level of technical support for the Operations of the Fulfillment Center, covering a multitude of technical disciplines.
• Allocating and maintaining IT equipment, managing multiple customer requests simultaneously.
• Troubleshooting of IT related equipment, such as PCs, wireless handheld devices, thin clients, printers and other end user devices.
• Responsible for the Return Merchandise Authorization (RMA) and repair process for devices under warranty.
• Learning new technologies and participating in career development opportunities within the IT network.

Skills

Windows support

Mac support

Linux support

Troubleshooting

Printer maintenance

Hardware handling

Education

High school diploma

Tools

AWS certification

CompTIA A+

CompTIA Network+

CCNA

Red Hat Linux

Microsoft hardware

Job description

Amazon IT Support Engineer I at the Moorebank facility provides first-level IT support for Fulfillment Center operations, covering Windows, Mac, and Linux devices and a range of end-user equipment. You will work with on-site staff and remote teams to resolve issues and maintain IT services crucial to daily logistics.

Engagement includes troubleshooting hardware and software, managing device lifecycles, and supporting RMA processes while pursuing ongoing learning and career growth within Amazon's