IT Support Engineer, Operations

Amazon; City Of Cockburn; On-site; AUD 65,000 - 95,000; Full time

Job summary

Amazon is hiring an IT Support Engineer to keep the technology running at our operational sites across Australia, supporting the systems that power logistics from warehouse floor to customer doorstep.

Based at the Jandakot fulfilment centre in Perth, you will fix laptops, troubleshoot live issues, and build automations while collaborating with remote teams in networking and robotics. A rostered weekday shift with on‑call rotations is included.

Qualifications

• 1+ years of Windows, Mac or Linux OS support experience.
• Experience troubleshooting integrated and interdependent computer systems.
• Experience maintaining printers, scanners, handheld terminals, and thin clients.
• High school or equivalent qualifications.

Responsibilities

• Provide first level technical support for Operations at the Fulfillment Center.
• Allocate and maintain IT equipment, handle multiple requests simultaneously.
• Troubleshoot IT equipment including PCs, wireless devices, printers, and end-user devices.
• Manage Return Merchandise Authorization (RMA) and repair process for devices under warranty.
• Learn new technologies and pursue career development within the IT network.

Skills

OS support

Troubleshooting

Device maintenance

Certifications (A+/Network+/CCNA)

Linux/Windows/Mac basics

Education

High school or equivalent

Job description

Description

Amazon is hiring an IT Support Engineer to keep the technology running at our operational sites across Australia, supporting the systems that power logistics from warehouse floor to customer doorstep.

As an IT Support Engineer in our Operations team, you'll work out of our Jandakot fulfilment centre in Perth. You'll see no job as too small and no challenge as too big. You'll maintain a wide variety of tech, from fixing laptops to creating complex automations, troubleshooting live and in person while partnering with remote teams in areas like networking and robotics.

You'll have access to learning resources to develop your technical skills at your own pace, including the opportunity to earn industry-recognised qualifications. You'll work a rostered business hours shift Monday to Friday, along with a shared on‑call rotation.

Key job responsibilities

• First level of technical support for the Operations of the Fulfillment Center, covering a multitude of technical disciplines. You'll support multiple buildings around the area.
• Allocating and maintaining IT equipment, managing multiple customer requests simultaneously.
• Troubleshooting of IT related equipment, such as PCs, wireless handheld devices, thin clients, printers and other end user devices.
• Responsible for the Return Merchandise Authorization (RMA) and repair process for devices under warranty.
• Learning new technologies and participating in career development opportunities within the IT network.

Basic Qualifications

• 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• Experience troubleshooting integrated and interdependent computer systems
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
• High school or equivalent

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in a dynamic environment with a high degree of customer service

Acknowledgement Of Country

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Amazon Commercial Services Pty Ltd

Job ID: A10497061