IT Support Engineer I, Operations Technology Solutions

Amazon; City of Melton, City of Hume; On-site; AUD 60,000 - 80,000; Full time

Job summary

Amazon is seeking an IT Support Engineer I for its Operations Technology Solutions team. This role involves providing first-level technical support at fulfillment centers and troubleshooting various IT equipment. The ideal candidate will have corporate experience with multiple operating systems and excellent customer service skills.

Working hours are flexible as the site operates 24/7. This position offers a chance to learn new technologies and participate in career development opportunities.

Qualifications

• 1+ years of corporate setting support experience with Windows, Mac, or Linux Operating systems.
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.

Responsibilities

• First level of technical support for the Operations of the Fulfillment Center.
• Allocating and maintaining IT equipment.
• Troubleshooting IT related equipment such as PCs, printers, and other devices.

Skills

Troubleshooting integrated and interdependent computer systems

Customer service

Windows

Mac

Linux

Education

High school or equivalent

Tools

CompTIA A+

CompTIA Network+

Cisco/CCNA

Linux (Redhat)

Job description

IT Support Engineer I, Operations Technology Solutions

Job ID: 10393493 | Amazon Commercial Services Pty Ltd

Our IT Support Engineer in Amazon's Operations teams take care of the various IT systems at the heart of our operational sites.

As an IT Support Engineer, you’ll work at a logistics site alongside colleagues, remote support teams and the business to offer a crucial IT support function. Our team approaches work as seeing no job as too small and no challenge as too big!

You’ll work with the latest technology in an environment that encourages mentorship and career growth opportunities. Being part of this team at Amazon means you’ll have learning resources to develop your career and technical skills at your own pace and earn industry-recognized qualifications.

Flexibility is a must for this role as the site operates across 7 days during the day and night. This role will commence at our Ravenhall facility before relocating to a new facility in Craigieburn.

Key job responsibilities

• First level of technical support for the Operations of the Fulfillment Center, covering a multitude of technical disciplines. You'll support multiple buildings around the area.
• Allocating and maintaining IT equipment, managing multiple customer requests simultaneously.
• Troubleshooting of IT related equipment, such as PCs, wireless handheld devices, thin clients, printers and other end user devices.
• Responsible for the Return Merchandise Authorization (RMA) and repair process for devices under warranty.
• Learning new technologies and participating in career development opportunities within the IT network.

Basic Qualifications

• 1+ years of corporate setting support experience with Windows, Mac or Linux Operating systems
• Experience troubleshooting integrated and interdependent computer systems
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
• High school or equivalent

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in a dynamic environment with a high degree of customer service

Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted: May 22, 2026

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.