IT Support Engineer I, Operations Technology Solutions

Amazon; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Amazon IT Support Engineer I at the Moorebank facility provides first-level IT support for Fulfillment Center operations, covering Windows, Mac, and Linux devices and a range of end-user equipment. You will work with on-site staff and remote teams to resolve issues and maintain IT services crucial to daily logistics.

Engagement includes troubleshooting hardware and software, managing device lifecycles, and supporting RMA processes while pursuing ongoing learning and career growth within Amazon's

Qualifications

• 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
• Experience troubleshooting integrated and interdependent computer systems
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
• High school or equivalent

Responsibilities

• First level of technical support for the Operations of the Fulfillment Center, covering a multitude of technical disciplines.
• Allocating and maintaining IT equipment, managing multiple customer requests simultaneously.
• Troubleshooting of IT related equipment, such as PCs, wireless handheld devices, thin clients, printers and other end user devices.
• Responsible for the Return Merchandise Authorization (RMA) and repair process for devices under warranty.
• Learning new technologies and participating in career development opportunities within the IT network.

Skills

Windows support

Mac support

Linux support

Troubleshooting

Printer maintenance

Hardware handling

Education

High school diploma

Tools

AWS certification

CompTIA A+

CompTIA Network+

CCNA

Red Hat Linux

Microsoft hardware

Job description

IT Support Engineer I, Operations Technology Solutions

Our IT Support Engineer in Amazon's Operations teams take care of the various IT systems at the heart of our operational sites.

As an IT Support Engineer, you’ll work at a logistics site alongside colleagues, remote support teams and the business to offer a crucial IT support function. Our team approaches work as seeing no job as too small and no challenge as too big!

You’ll work with the latest technology in an environment that encourages mentorship and career growth opportunities. Being part of this team at Amazon means you’ll have learning resources to develop your career and technical skills at your own pace and earn industry-recognized qualifications.

Flexibility is a must for this role as the site operates across 7 days during the day and night. This role will commence at our Moorebank facility.

Key job responsibilities

• First level of technical support for the Operations of the Fulfillment Center, covering a multitude of technical disciplines. You'll support multiple buildings around the area.
• Allocating and maintaining IT equipment, managing multiple customer requests simultaneously.
• Troubleshooting of IT related equipment, such as PCs, wireless handheld devices, thin clients, printers and other end user devices.
• Responsible for the Return Merchandise Authorization (RMA) and repair process for devices under warranty.
• Learning new technologies and participating in career development opportunities within the IT network.

Basic qualifications

• 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• Experience troubleshooting integrated and interdependent computer systems
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
• High school or equivalent

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in a dynamic environment with a high degree of customer service

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Description

Our IT Support Engineer in Amazon's Operations teams take care of the various IT systems at the heart of our operational sites.

As an IT Support Engineer, you’ll work at a logistics site alongside colleagues, remote support teams and the business to offer a crucial IT support function. Our team approaches work as seeing no job as too small and no challenge as too big!

You’ll work with the latest technology in an environment that encourages mentorship and career growth opportunities. Being part of this team at Amazon means you’ll have learning resources to develop your career and technical skills at your own pace and earn industry-recognized qualifications.

Flexibility is a must for this role as the site operates across 7 days during the day and night. This role will commence at our Moorebank facility.