Onsite IT Support Engineer - Level 1 Helpdesk

Setup4; City of Monash; On-site; AUD 56,000 - 63,000; Full time

Job summary

Setup4 is seeking a Level-1 IT Support Helpdesk Engineer to be embedded at a client site in Melbourne's south-eastern suburbs. The role requires on-site presence and supports Microsoft 365, Windows 10/11, Teams, SharePoint Online, and related services, handling incidents and providing timely resolutions.

Responsibilities include remote and on-site support, device lifecycle tasks, user account management, and security controls, with a focus on proactive problem prevention and customer

Qualifications

• Experience in IT helpdesk or level-1 support roles.
• Ability to diagnose and resolve incidents across Microsoft 365 and Windows environments.
• Familiarity with security best practices and identity/access management.

Responsibilities

• Take ownership of incidents and requests from initial contact through resolution.
• Provide on-site and remote support for Microsoft 365, Windows 10/11, Teams, SharePoint Online, OneDrive, and related services.
• Troubleshoot hardware, software, cloud, and network issues within SLA guidelines.
• Monitor environments and assist with automation and scripting to improve efficiency.
• Create and maintain technical documentation and knowledge base articles.

Skills

Microsoft 365

Windows 10/11

Remote & Onsite support

PowerShell scripting

Cybersecurity awareness

Tools

Active Directory

Entra ID

Intune

Azure

SharePoint Online

Job description

Setup4 is seeking a Level-1 IT Support Helpdesk Engineer to be embedded at a client site in Melbourne's south-eastern suburbs. The role requires on-site presence and supports Microsoft 365, Windows 10/11, Teams, SharePoint Online, and related services, handling incidents and providing timely resolutions.

Responsibilities include remote and on-site support, device lifecycle tasks, user account management, and security controls, with a focus on proactive problem prevention and customer