End-User IT Support Engineer - Windows, Mac, 365

Cognizant; Sydney; On-site; AUD 79,000 - 89,000; Full time

Job summary

Cognizant is seeking an EUC Support Engineer / Desktop Support Technician to provide Level 1–2 technical support for end-user devices, Windows and MacOS, and collaboration tools. You will handle AD accounts, printers, and meeting room technologies while delivering timely incident resolution in line with SLA requirements.

Applicants should be proficient with Microsoft 365 apps, basic network troubleshooting, and have strong customer service and documentation skills.

Qualifications

• Experience providing Level 1–2 IT support for end-user devices and OS.
• Familiar with Microsoft 365 apps, AD, printers, and meeting room tech.
• Knowledge of SCCM/MECM/JAMF for device management.

Responsibilities

• Provide support for Windows 10/11, MacOS, laptops, and mobile devices.
• Troubleshoot Microsoft 365 apps, email, user access, and configurations.
• Manage AD accounts, security groups, and password resets.
• Diagnose printer/MFD issues and connectivity problems.
• Support device provisioning, software deployment, and device management.
• Assist with Zoom/Webex room setups and troubleshooting.
• Log incidents, prioritize, and track requests per SLA.
• Escalate unresolved issues to IT teams or vendors.

Skills

Customer service

Communication

Problem solving

Documentation

Time management

Team collaboration

Tools

SCCM

MECM

JAMF

Active Directory

Zoom Rooms

Webex Rooms

VPN

Job description

Cognizant is seeking an EUC Support Engineer / Desktop Support Technician to provide Level 1–2 technical support for end-user devices, Windows and MacOS, and collaboration tools. You will handle AD accounts, printers, and meeting room technologies while delivering timely incident resolution in line with SLA requirements.

Applicants should be proficient with Microsoft 365 apps, basic network troubleshooting, and have strong customer service and documentation skills.