Onsite IT Support Pro - Desktops, Laptops & Peripherals

HCLTech; City of Melbourne; On-site; AUD 70,000 - 95,000; Full time

Job summary

HCLTech is seeking an onsite IT Support specialist to assist end users with desktops, laptops, printers and peripherals in a fast-paced environment. You will be the primary contact for issues that cannot be resolved remotely by the Service Desk.

Responsibilities include diagnosing hardware and software issues, imaging devices, and coordinating with other IT teams to resolve incidents while ensuring SLA adherence and efficient ticket closure.

Qualifications

• Provide onsite IT support for desktops, laptops, peripherals and software.
• Diagnose, repair, and maintain Windows endpoints and business applications.
• Coordinate with Service Desk and other teams for issue resolution.

Responsibilities

• Provide onsite support for desktops, laptops, printers, scanners and peripherals.
• Diagnose and resolve hardware and software issues.
• Troubleshoot Windows OS and end-user applications.

Skills

Windows 10/11

Office 365

AD User Mgmt

Outlook Troubleshooting

Hardware Support

Printer Support

Software Troubleshooting

Networking (LAN/Wi‑Fi/VPN)

SCCM/Intune

ITSM Tools (ServiceNow, Remedy)

Job description

HCLTech is seeking an onsite IT Support specialist to assist end users with desktops, laptops, printers and peripherals in a fast-paced environment. You will be the primary contact for issues that cannot be resolved remotely by the Service Desk.

Responsibilities include diagnosing hardware and software issues, imaging devices, and coordinating with other IT teams to resolve incidents while ensuring SLA adherence and efficient ticket closure.