Senior IT Support Engineer — Networking & Microsoft Cloud

Cadence Connect; City of Brisbane; Hybrid; AUD 90,000 - 105,000; Full time

Benefits offered by this job

Hybrid working

9‑day fortnight

Birthday leave

Additional annual leave

Discretionary bonus

Diverse environments

Learning & development

Career progression

Supportive team

Job summary

Cadence Connect is seeking a Senior Level 2 Support Engineer to join our Managed Services team. You’ll own escalated incidents, troubleshoot complex networking and infrastructure problems, and apply a solid MS technology foundation across cloud and on‑prem environments.

The role offers hybrid working, exposure to Fortinet/Meraki networks, Microsoft 365, Windows Server and Active Directory, with mentoring responsibilities and opportunities to develop your technical capability across diverse

Qualifications

• Demonstrated Level 2 experience within an MSP or similar environment.
• Strong networking knowledge across TCP/IP, DNS, DHCP, VLANs and VPNs.
• Hands-on troubleshooting for firewalls, VPNs, switches and connectivity.
• Experience with Fortinet and Meraki technologies is valued.
• Solid Microsoft 365 administration and cloud tech skills.
• Exposure to Azure, Entra ID, Intune and Windows Server environments.
• Independent troubleshooting with clear customer communication.

Responsibilities

• Take ownership of escalated incidents and troubleshoot complex Level 2 issues.
• Diagnose networking problems across firewalls, switches, VLANs, VPNs, DNS, DHCP and WAN.
• Support Microsoft 365, Exchange Online, Entra ID, Intune and related cloud tech.
• Troubleshoot Windows Server, Active Directory, Group Policy and broader infra.
• Investigate Fortinet and Meraki networking issues and VPN connectivity.
• Identify root causes and implement long-term solutions.
• Contribute to deployments, projects and customer environment improvements.
• Mentor junior engineers and share knowledge across the team.

Skills

Networking

Fortinet

Meraki

Microsoft 365

Windows Server

Active Directory

Group Policy

Entra ID

Intune

Azure

VPNs

Firewalls

Troubleshooting

Customer support

Tools

Fortinet

Meraki

Job description

Cadence Connect is seeking a Senior Level 2 Support Engineer to join our Managed Services team. You’ll own escalated incidents, troubleshoot complex networking and infrastructure problems, and apply a solid MS technology foundation across cloud and on‑prem environments.

The role offers hybrid working, exposure to Fortinet/Meraki networks, Microsoft 365, Windows Server and Active Directory, with mentoring responsibilities and opportunities to develop your technical capability across diverse