IT Support Engineer — 5th Week Leave, Flexible Hybrid

Metcash Limited; Melbourne; On-site; AUD 60,000 - 78,000; Full time

Benefits offered by this job

Extra annual leave

Wellbeing days

Volunteer day

Career progression

Parental leave

Inclusive culture

Gender equity

Mental health accreditation

FlexReady

Employee discounts

Job summary

Metcash Limited in Port Melbourne (transitioning to Heatherton) is seeking an IT Support Engineer to provide Level 1 and 2 support across store and corporate networks. You will help users with Microsoft 365, Windows 10/11, and ERP systems, ensuring timely assistance and reliable IT services.

The role includes remote support, hardware deployments, onboarding of devices, and involvement in IT projects. A customer-focused mindset and strong troubleshooting skills will help you thrive in our

Qualifications

• 1-3 years' experience in a Service Desk or IT Support environment.
• Experience supporting Microsoft 365 technologies.
• Strong knowledge of Windows 10 and Windows 11.
• Proficiency in Microsoft Entra (Azure AD).
• Experience providing remote technical support.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service capabilities.
• Experience with Pronto ERP will be highly regarded.
• Exposure to networking concepts and device deployment.

Responsibilities

• Deliver Level 1 and Level 2 IT support to store and corporate users.
• Provide support across Microsoft 365 and Windows 10/11 environments.
• Troubleshoot hardware, software, network and user access issues.
• Manage user accounts, permissions and identity management through Microsoft Entra.
• Deliver remote support to users across multiple locations.
• Provision, configure and deploy laptops, desktops and mobile devices.
• Support ERP systems, including Pronto, where required.
• Log, track and resolve incidents through the service management platform.
• Assist with IT projects, upgrades and system improvements.
• Maintain a strong customer-first approach and positive stakeholder relationships.

Skills

Microsoft 365

Windows 10/11

Microsoft Entra

Remote support

Troubleshooting

Customer service

Communication

Networking basics

Tools

Pronto ERP

Job description

Metcash Limited in Port Melbourne (transitioning to Heatherton) is seeking an IT Support Engineer to provide Level 1 and 2 support across store and corporate networks. You will help users with Microsoft 365, Windows 10/11, and ERP systems, ensuring timely assistance and reliable IT services.

The role includes remote support, hardware deployments, onboarding of devices, and involvement in IT projects. A customer-focused mindset and strong troubleshooting skills will help you thrive in our